Presales Customer Engineer

Cloudflare

. Act as a trusted technical advisor and primary architect throughout the customer journey .

Posted 11/5/2026full-timeSydney • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and articulating complex enterprise network and security architectures while effectively translating technical concepts into business outcomes. Proficient in customer engagement, technical onboarding, and delivering impactful presentations to stakeholders.

Highest-signal resume keywords

Customer-Facing Technical Role ExperienceExpertise in Internet Security ConceptsProficiency in Python, JavaScript, Bash, Lua, GoStrong Understanding of SaaS MetricsExceptional Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Internet FundamentalsEnterprise Network ArchitectureTechnical DiscoveryCloudflare Architecture DesignRESTful/GraphQL APIsInfrastructure-as-CodeCI/CD PipelinesTechnical Evaluation PlansSecurity ComplianceWorkflow Automation

Soft Skills

Excellent Communication SkillsStakeholder ManagementTechnical Presentation SkillsRelationship ManagementProblem-Solving

Tools & Technologies

AI AgentsLLMsDeveloper ToolingObservability ToolsTechnical Guides

Certifications & Qualifications

Undergraduate or Graduate Degree in Computer ScienceEngineering Degree

Industry Keywords

Zero TrustSASEDNSCDNNetwork SecurityTechnical Account ManagementQuota-Carrying RoleCustomer Health MonitoringTechnical OnboardingBusiness Value Translation

Tech Stack

Tools & technologies

DNSFirewallsGraphQLJavaScriptLuaPythonGo

About the role

Key responsibilities & impact

Act as a trusted technical advisor and primary architect throughout the customer journey
Partner with Account Executives on technical discovery, business requirements, and customer infrastructure mapping
Design Cloudflare architectures and bespoke solutions across DNS, CDN, Zero Trust, Network Security, and Workers
Define scope, success criteria, and technical evaluation plans for PoCs and technical validations
Deliver technical presentations, architectural diagrams, and demonstrations
Address technical objections, security compliance questions, and edge-case architectural requirements
Provide oversight of technical onboarding and implementation without executing the implementation
Design migration and onboarding blueprints and guide customer engineering teams through configuration best practices
Own discovery, demos, onboarding, technical health, risk, and expansion strategy with Account Executives
Monitor customer health scores and telemetry to accelerate time-to-value and reduce deployment risk
Carry a variable quota tied to new business acquisition and/or account growth
Lead technical QBRs and translate platform capabilities into ROI for C-level executives
Maintain relationships through onboarding, maturity, renewal, and expansion
Leverage AI agents, LLMs, and internal platforms to automate routine workflows
Design, document, and deliver SOPs, architectural best practices, and technical guides
Report to a Customer Engineering Leader
Travel up to 20–50% for customer meetings, conferences, industry events, and in-person team collaboration

Requirements

What you’ll need

Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering; required years vary by leveling
Ability to white-board, design, and articulate complex enterprise network and security architectures
Excellent communication skills and ability to translate technical concepts into business outcomes for engineers and C-level executives
Proven experience in a quota-carrying or revenue-aligned environment
Strong understanding of SaaS metrics, business value translation, and enterprise sales cycles
Exceptional presentation and stakeholder management skills
Demonstrated depth in at least four technical areas
Deep understanding of Internet fundamentals, including OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS
Expertise in Internet security concepts including WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE
Expertise in Internet performance, including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3
Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation
Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages
Experience with RESTful/GraphQL APIs, SDKs, webhooks, developer tooling, infrastructure-as-code, CI/CD pipelines, and observability
Undergraduate or graduate degree in Computer Science, Engineering, or a related field
May require authorization to receive technology controlled under U.S. export control laws without sponsorship for an export license

Benefits

Comp & perks

Variable quota tied directly to new business acquisition and/or ongoing account growth
Opportunity to identify strategic cross-sell and up-sell opportunities
In-person team collaboration opportunities
Cloudflare global network and technology exposure
Equal employment opportunity and reasonable accommodations