Senior Customer Engineer

Cloudflare

. Represent Cloudflare’s technical go-to-market strategy as a trusted advisor .

Posted 9/15/2026full-timeRemote • Washington • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing technical customer relationships within the public sector, focusing on compliance standards and tailored solutions. Proficient in driving platform adoption and revenue growth through effective stakeholder engagement and technical onboarding.

Highest-signal resume keywords

Public Sector Sales ExperienceWeb Security ExpertiseCustomer Relationship ManagementTechnical Presentation SkillsQuota-Carrying Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Web SecurityNetworkingRoutingDNSDDoS MitigationCloud InfrastructureEnterprise ArchitecturePythonJavaScriptAI Integration

Soft Skills

Stakeholder ManagementPresentation SkillsCustomer DiscoveryRisk ManagementCommunication

Tools & Technologies

Cloudflare SecurityNetworking SolutionsDeveloper PlatformAI AgentsTelemetry Monitoring

Industry Keywords

SLEDLocal GovernmentMunicipal AgenciesPublic Sector Buying CyclesCompliance Requirements

Tech Stack

Tools & technologies

CloudDNSJavaScriptPython

About the role

Key responsibilities & impact

Represent Cloudflare’s technical go-to-market strategy as a trusted advisor
Own the technical customer relationship from discovery through long-term adoption, renewal, and account expansion
Partner with Account Executives to lead technical discovery, build bespoke architectures, and deliver product demonstrations and Proofs of Concept
Tailor Cloudflare Security, Networking, and Developer Platform solutions to public sector procurement and compliance standards
Lead or oversee technical onboarding and implementation
Own customer discovery, demos, onboarding, technical health, risk, and expansion strategy
Monitor customer health scores and telemetry to accelerate time-to-value and resolve integration bottlenecks
Carry a variable quota tied to new business acquisition and/or account growth
Drive platform adoption, revenue retention, cross-sell, and up-sell opportunities
Lead technical Quarterly Business Reviews for C-level executives
Automate RFP/security questionnaire responses, sandbox provisioning, and basic telemetry monitoring using AI agents and internal platforms
Report to the Regional Customer Engineering Leader

Requirements

What you’ll need

Proven experience working with or selling into SLED, Local Government, or Municipal agencies
Deep understanding of public sector buying cycles, compliance requirements, and unique government IT constraints
Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering
Broad technical expertise spanning web security, networking, routing, DNS, DDoS mitigation, cloud infrastructure, and enterprise architecture
Proven track record in a quota-carrying or revenue-aligned environment
Strong understanding of SaaS metrics, business value translation, and public sector/enterprise sales cycles
Exceptional presentation and stakeholder management skills
Ability to bridge technical implementation details with government C-suite/elected official business strategy
Residence in Seattle or the Pacific Northwest region
Authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license may be required
Preferred: experience with Workers AI, AI Gateway, and Vectorize
Preferred: experience with prompt engineering, LLM orchestration, or RAG architectures
Preferred: proficiency in Python, JavaScript, or similar languages

Benefits

Comp & perks

Equity plan participation
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave