Senior Customer Engineer, Central Territory

Cloudflare

. Serve as the core driver of Cloudflare’s technical go-to-market strategy and the primary architect of the customer journey .

Posted 9/25/2026full-timeToronto • CanadaSeniorWebsite

Tech Stack

Tools & technologies

DNSFirewallsGraphQLJavaScriptLuaPythonGo

About the role

Key responsibilities & impact

Serve as the core driver of Cloudflare’s technical go-to-market strategy and the primary architect of the customer journey
Act as a trusted technical advisor from pre-sales technical validation through onboarding, deployment architecture, lifecycle expansion, renewal, and maturity
Partner with Account Executives to lead technical discovery, capture business requirements, and map customer infrastructure to Cloudflare architectures
Define scope, success criteria, and technical evaluation plans for Proofs of Concept and Technical Validations
Deliver tailored technical presentations, architectural diagrams, and demonstrations
Address technical objections, security compliance questions, and edge-case architectural requirements
Provide oversight for technical onboarding and implementation without executing the implementation
Design migration and onboarding blueprints and guide customer engineering teams through configuration best practices
Monitor customer health scores and telemetry, resolve integration bottlenecks, and reduce deployment risk
Carry a variable quota tied to new business acquisition and/or account growth
Identify cross-sell and up-sell opportunities and lead technical Quarterly Business Reviews
Maintain relationships with stakeholders throughout the customer lifecycle and provide architecture, AI control layer, security posture, and deployment guidance
Use AI agents, LLMs, and internal platforms to automate RFP responses, security questionnaires, sandbox provisioning, telemetry monitoring, and documentation
Partner with Enablement to create technical resources, SOPs, architectural best practices, and technical guides
Report to a Customer Engineering Leader

Requirements

What you’ll need

Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering
Ability to white-board, design, and articulate complex enterprise network and security architectures
Excellent communication skills translating technical concepts into business outcomes for engineers and C-level executives
Proven track record in a quota-carrying or revenue-aligned environment
Strong understanding of SaaS metrics, business value translation, and enterprise sales cycles
Exceptional presentation and stakeholder management skills
Depth in at least four technical areas: Internet fundamentals, security, performance, AI proficiency, coding/scripting, or developer platform fluency
Deep understanding of OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS
Expertise in WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE concepts
Expertise in Internet performance, including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3
Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation
Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages
Experience with RESTful/GraphQL APIs, SDKs, webhooks, developer tooling, infrastructure-as-code, CI/CD, and observability
Undergraduate or graduate degree in Computer Science, Engineering, or a related field
Ability to travel up to 20–50%
Authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license may be required

Benefits

Comp & perks

Variable compensation structure tied directly to successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion
In-person interview at a Cloudflare office or hub may be provided at the offer stage
Equal employment opportunity and reasonable accommodations for qualified individuals with disabilities