Senior Customer Engineer, Majors

Cloudflare

. Lead technical deep-dive discovery with Account Executives and map customer infrastructure to Cloudflare architectures and bespoke solutions .

Posted 10/12/2026full-timeHouston • Texas • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Solutions Engineering and Customer Engineering with a strong focus on technical presentations, architectural design, and customer engagement. Proficient in deploying solutions, managing technical onboarding, and driving platform adoption while ensuring security compliance and integration success.

Highest-signal resume keywords

Customer-Facing Technical ExperienceExpertise in WAF and Zero TrustProficiency in Python and JavaScriptAbility to Design Complex ArchitecturesExceptional Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Solutions EngineeringTechnical Account ManagementArchitectural DesignInternet FundamentalsSecurity ArchitectureAI ProficiencyCoding/ScriptingRESTful APIsInfrastructure-as-CodeCI/CD

Soft Skills

Excellent Communication SkillsStakeholder ManagementProblem-Solving

Tools & Technologies

CloudflareAI AgentsLLMsDeveloper ToolingObservability

Certifications & Qualifications

Undergraduate or Graduate Degree in Computer Science

Industry Keywords

SaaS MetricsEnterprise Sales CyclesTechnical ValidationsDeployment StrategyTechnical Onboarding

Tech Stack

Tools & technologies

DNSFirewallsGraphQLJavaScriptLuaPythonGo

About the role

Key responsibilities & impact

Lead technical deep-dive discovery with Account Executives and map customer infrastructure to Cloudflare architectures and bespoke solutions
Define scope, success criteria, and technical evaluation plans for Proofs of Concept and Technical Validations
Deliver tailored technical presentations, architectural diagrams, and demonstrations
Address technical objections, security compliance questions, and edge-case architectural requirements
Own solution deployment strategy across customers, partners, or Cloudflare Professional Services
Oversee technical onboarding and implementation as the primary executive and engineering customer contact
Design migration and onboarding blueprints, including DNS migrations, Zero Trust rollouts, and WAF tuning guidance
Monitor customer health scores and telemetry, resolve integration bottlenecks, and reduce deployment risk
Drive platform adoption, revenue retention, cross-sell, and up-sell opportunities
Lead technical Quarterly Business Reviews for C-level executives
Advise customers throughout onboarding, maturity, renewal, and expansion
Leverage AI agents, LLMs, and internal platforms to automate routine workflows
Create technical resources, SOPs, architectural best practices, and technical guides
Report to a Customer Engineering Leader

Requirements

What you’ll need

Customer-facing technical experience in Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering; years vary by leveling
Ability to white-board, design, and articulate complex enterprise network and security architectures
Excellent communication skills translating technical concepts into business outcomes for engineers and C-level executives
Proven experience in a quota-carrying or revenue-aligned environment
Understanding of SaaS metrics, business value translation, and enterprise sales cycles
Exceptional presentation and stakeholder management skills
Depth in at least four technical areas: Internet fundamentals, security, performance, AI proficiency, coding/scripting, or developer platform fluency
Knowledge of OSI layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS
Expertise in WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE concepts
Expertise in Internet performance, including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3
Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation
Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages
Experience with RESTful/GraphQL APIs, SDKs, webhooks, developer tooling, infrastructure-as-code, CI/CD, and observability
Undergraduate or graduate degree in Computer Science, Engineering, or a related field
Ability to travel up to 20–50%
Authorization to receive technology controlled under U.S. export laws without sponsorship for an export license may be required

Benefits

Comp & perks

Variable quota tied directly to new business acquisition and/or ongoing account growth
Opportunity to attend customer meetings, conferences, industry events, and in-person team collaboration
Equal employment opportunity and diversity and inclusiveness commitment
Reasonable accommodations for qualified individuals with disabilities