Senior Customer Engineer, Majors

Cloudflare

. Lead technical deep-dive discovery with Account Executives and map customer infrastructure to Cloudflare architectures .

Posted 10/6/2026full-timeSan Francisco • California • United StatesSenior💰 $214,000 - $336,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing complex enterprise network and security architectures, with a strong focus on customer engagement and technical onboarding. Proficient in leveraging advanced technologies and methodologies to enhance solution deployment strategies and drive business outcomes.

Highest-signal resume keywords

Customer-Facing Technical Role ExperienceExpertise in WAF, Bot Management, and Zero TrustProficiency in Python, JavaScript, and BashStrong Understanding of SaaS Metrics and Enterprise Sales CyclesExceptional Presentation and Stakeholder Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Architecture DesignOSI Model UnderstandingBGP, GRE, TCP/UDP, DNS, HTTP(S), SSL/TLSRESTful/GraphQL APIsInfrastructure-as-CodeCI/CDObservabilityPrompt EngineeringAI-Assisted ScriptingLog Analysis

Soft Skills

Excellent Communication SkillsStakeholder ManagementPresentation Skills

Tools & Technologies

CloudflareAI AgentsLLMsDeveloper Tooling

Certifications & Qualifications

Undergraduate or Graduate Degree in Computer Science or Engineering

Industry Keywords

SaaSTechnical Account ManagementProfessional ServicesSales EngineeringZero TrustSASE

Tech Stack

Tools & technologies

DNSFirewallsGraphQLJavaScriptLuaPythonGo

About the role

Key responsibilities & impact

Lead technical deep-dive discovery with Account Executives and map customer infrastructure to Cloudflare architectures
Define scope, success criteria, and technical evaluation plans for Proofs of Concept and Technical Validations
Deliver tailored technical presentations, architectural diagrams, and demonstrations
Address technical objections, security compliance questions, and edge-case architectural requirements
Establish suitable solution deployment strategies involving customers, partners, or Cloudflare Professional Services
Oversee technical onboarding and implementation as the primary executive and engineering contact
Design migration and onboarding blueprints, including DNS migrations, Zero Trust rollouts, and WAF tuning guidance
Partner with Account Executives on discovery, demos, onboarding, technical health, risk, and expansion strategy
Monitor customer health scores and telemetry to accelerate time-to-value and reduce deployment risk
Carry variable quota tied to new business acquisition and/or account growth
Identify cross-sell and up-sell opportunities and lead technical Quarterly Business Reviews
Advise customers throughout onboarding, maturity, renewal, and expansion
Leverage AI agents, LLMs, and internal platforms to automate routine workflows
Design, document, and deliver SOPs, architectural best practices, technical guides, and enablement resources

Requirements

What you’ll need

Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering; years vary by leveling
Ability to white-board, design, and articulate complex enterprise network and security architectures
Excellent communication skills translating technical concepts into business outcomes for engineers and C-level executives
Proven experience in a quota-carrying or revenue-aligned environment
Strong understanding of SaaS metrics, business value translation, and enterprise sales cycles
Exceptional presentation and stakeholder management skills
Depth in at least four technical areas
Deep understanding of OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS
Expertise in WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE
Expertise in Internet performance, caching, video streaming, HTTP/2, and TLS 1.3
Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation
Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages
Experience with RESTful/GraphQL APIs, SDKs, webhooks, developer tooling, infrastructure-as-code, CI/CD, and observability
Undergraduate or graduate degree in Computer Science, Engineering, or a related field
Ability to travel up to 20–50%
Offer may be conditioned on authorization to receive technology controlled under U.S. export laws without sponsorship for an export license

Benefits

Comp & perks

Equity plan eligibility
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave