Senior Customer Engineer, Majors

Cloudflare

. Serve as a trusted technical advisor and primary architect throughout the customer journey .

Posted 10/20/2026full-timeNew York City • New York • United StatesSenior💰 $204,000 - $321,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and articulating complex enterprise network and security architectures while effectively translating technical concepts into business outcomes. Proficient in customer engagement, technical onboarding, and leveraging advanced technologies for workflow automation.

Highest-signal resume keywords

Customer-Facing Technical Role ExperienceExpertise in Internet SecurityProficiency in Python, JavaScript, Bash, Lua, GoStrong Understanding of SaaS MetricsExceptional Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Architecture DesignInternet FundamentalsWAF and Bot ManagementRESTful/GraphQL APIsInfrastructure-as-CodeCI/CD PipelinesTechnical PresentationTechnical Validation PlansDNS MigrationsZero Trust Implementation

Soft Skills

Excellent Communication SkillsStakeholder ManagementProblem-SolvingCustomer Relationship ManagementTechnical Objection Handling

Tools & Technologies

AI AgentsLLMsDeveloper ToolingObservability ToolsWorkflow Automation Platforms

Certifications & Qualifications

Undergraduate or Graduate Degree in Computer ScienceEngineering Degree

Industry Keywords

Enterprise Sales CyclesQuota-Carrying ExperienceTechnical OnboardingCustomer Health MonitoringTechnical Enablement Resources

Tech Stack

Tools & technologies

DNSFirewallsGraphQLJavaScriptLuaPythonGo

About the role

Key responsibilities & impact

Serve as a trusted technical advisor and primary architect throughout the customer journey
Partner with Account Executives on technical discovery, business requirements, and Cloudflare architecture mapping
Define Proof of Concept and Technical Validation plans, success criteria, and scopes
Deliver technical presentations, architectural diagrams, and demonstrations
Address technical objections, security compliance questions, and complex architectural requirements
Oversee technical onboarding and implementation without executing the implementation
Design migration and onboarding blueprints, including DNS migrations, Zero Trust rollouts, and WAF tuning guidance
Monitor customer health scores and telemetry to accelerate time-to-value and reduce deployment risk
Carry a variable quota tied to new business acquisition and account growth
Identify cross-sell and up-sell opportunities and lead technical QBRs for C-level executives
Maintain customer relationships through onboarding, maturity, renewal, and expansion
Leverage AI agents, LLMs, and internal platforms to automate routine workflows
Create technical enablement resources, SOPs, architectural best practices, and technical guides

Requirements

What you’ll need

Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering
Ability to white-board, design, and articulate complex enterprise network and security architectures
Excellent communication skills translating technical concepts into business outcomes for engineers and C-level executives
Proven experience in a quota-carrying or revenue-aligned environment
Strong understanding of SaaS metrics, business value translation, and enterprise sales cycles
Exceptional presentation and stakeholder management skills
Depth in at least four technical areas
Deep understanding of Internet fundamentals, including OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS
Expertise in Internet security, including WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE
Expertise in Internet performance, including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3
Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation
Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages
Experience with RESTful/GraphQL APIs, SDKs, webhooks, developer tooling, infrastructure-as-code, CI/CD pipelines, and observability
Undergraduate or graduate degree in Computer Science, Engineering, or a related field
Travel availability of up to 20–50%
Authorization to receive U.S.-export-controlled software or technology without export-license sponsorship may be required

Benefits

Comp & perks

Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
Equity plan participation