Senior Customer Engineer, Majors

Cloudflare

. Serve as a trusted technical advisor and primary architect of the enterprise customer journey .

Posted 11/10/2026full-timeNew York City • New York • United StatesSenior💰 $204,000 - $321,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and implementing enterprise customer journeys, with a strong focus on technical architecture, customer engagement, and SaaS metrics. Proficient in translating complex technical concepts into actionable business outcomes while maintaining strong customer relationships.

Highest-signal resume keywords

Technical Architecture DesignCustomer EngagementSaaS Metrics UnderstandingQuota-Carrying ExperienceInternet-Security Expertise

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

PythonJavaScriptBashLuaGoRESTful APIsGraphQL APIsInfrastructure-as-CodeCI/CD PipelinesInternet-Fundamentals

Soft Skills

Excellent CommunicationExceptional Presentation SkillsStakeholder Management

Tools & Technologies

CloudflareAI AgentsLLMsWorkflow AutomationTechnical Guides

Certifications & Qualifications

Undergraduate Degree in Computer ScienceGraduate Degree in Engineering

Industry Keywords

Solutions EngineeringTechnical Account ManagementEnterprise Sales CyclesZero TrustSASE Concepts

Tech Stack

Tools & technologies

DNSFirewallsGraphQLJavaScriptLuaPythonGo

About the role

Key responsibilities & impact

Serve as a trusted technical advisor and primary architect of the enterprise customer journey
Lead technical deep-dive discovery, capture business requirements, and map customer infrastructure to Cloudflare architectures
Define scope, success criteria, and technical evaluation plans for Proofs of Concept and Technical Validations
Deliver tailored technical presentations, architectural diagrams, and demonstrations
Address technical objections, security compliance questions, and edge-case architectural requirements
Provide oversight to technical onboarding and implementation
Design migration and onboarding blueprints and guide customer engineering teams through configuration best practices
Partner with Account Executives on discovery, demos, onboarding, technical health, risk, and expansion strategy
Monitor customer health scores and telemetry to accelerate time-to-value and reduce deployment risk
Carry a variable quota tied to new business acquisition and/or account growth
Identify cross-sell and up-sell opportunities and lead technical Quarterly Business Reviews
Maintain customer relationships through onboarding, maturity, renewal, and expansion
Leverage AI agents, LLMs, and internal platforms to automate routine workflows
Design, document, and deliver SOPs, architectural best practices, and technical guides for internal teams and customers

Requirements

What you’ll need

Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering
Ability to white-board, design, and articulate complex enterprise network and security architectures
Excellent communication skills translating technical concepts into business outcomes for engineers and C-level executives
Proven track record in a quota-carrying or revenue-aligned environment
Strong understanding of SaaS metrics, business value translation, and enterprise sales cycles
Exceptional presentation and stakeholder management skills
Demonstrated depth in at least four technical areas
Deep understanding of Internet fundamentals including OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS
Expertise in Internet-property security including WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE concepts
Expertise in Internet-property performance including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3
Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation
Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages
Experience with RESTful/GraphQL APIs, SDKs, webhooks, developer tooling, infrastructure-as-code, CI/CD pipelines, and observability
Undergraduate or graduate degree in Computer Science, Engineering, or a related field
Ability to travel up to 20–50%
Ability to work with information subject to U.S. export control laws without requiring export-license sponsorship

Benefits

Comp & perks

Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
Equity plan participation
Variable compensation structure tied directly to new business acquisition, ongoing adoption milestones, and account expansion