Senior Customer Engineer, Named

Cloudflare

. Lead technical deep-dive discovery with Account Executives and map customer infrastructure to Cloudflare architectures and bespoke solutions .

Posted 9/25/2026full-timeVancouver • CanadaSeniorWebsite

Tech Stack

Tools & technologies

DNSFirewallsGraphQLJavaScriptLuaPythonGo

About the role

Key responsibilities & impact

Lead technical deep-dive discovery with Account Executives and map customer infrastructure to Cloudflare architectures and bespoke solutions
Define scope, success criteria, and technical evaluation plans for Proofs of Concept and Technical Validations
Deliver tailored technical presentations, architectural diagrams, and demonstrations
Address technical objections, security compliance questions, and edge-case architectural requirements
Provide oversight to technical onboarding and implementation without executing the implementation
Design migration and onboarding blueprints and guide customer engineering teams through configuration best practices
Own discovery, demos, onboarding, technical health, risk, and expansion strategy with Account Executives
Monitor customer health scores and telemetry, resolve integration bottlenecks, and reduce deployment risk
Carry a variable quota tied to new business acquisition and/or account growth
Identify cross-sell and up-sell opportunities and lead technical Quarterly Business Reviews
Act as a trusted technical advisor through onboarding, maturity, renewal, and expansion
Leverage AI agents, LLMs, and internal platforms to automate routine workflows
Partner with Enablement to create technical resources, SOPs, architectural guidance, and technical documentation
Report to a Customer Engineering Leader

Requirements

What you’ll need

Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering
Ability to white-board, design, and clearly articulate complex enterprise network and security architectures
Excellent communication skills and ability to translate technical concepts into business outcomes for engineers and C-level executives
Proven track record in a quota-carrying or revenue-aligned environment
Strong understanding of SaaS metrics, business value translation, and enterprise sales cycles
Exceptional presentation and stakeholder management skills
Demonstrated depth in at least four technical areas
Deep understanding of Internet fundamentals, including OSI layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS
Expertise in Internet security concepts including WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE
Expertise in Internet performance concepts including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3
Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation
Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages
Experience with RESTful/GraphQL APIs, SDKs, webhooks, developer tooling, infrastructure-as-code, CI/CD pipelines, and observability
Undergraduate or graduate degree in Computer Science, Engineering, or a related field
May require authorization to receive technology controlled under U.S. export laws without export-license sponsorship
Ability to travel up to 20–50%

Benefits

Comp & perks

Variable compensation structure tied directly to successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion
Competitive base salary (amount not specified)
Opportunity to attend customer meetings, conferences, industry events, and in-person team collaboration as part of the role
Reasonable accommodations for qualified individuals with disabilities