Senior Customer Engineer – Named

Cloudflare

. Serve as a trusted technical advisor and primary architect of the customer journey .

Posted 9/25/2026full-timeToronto • CanadaSeniorWebsite

Tech Stack

Tools & technologies

DNSFirewallsGraphQLJavaScriptLuaPythonGo

About the role

Key responsibilities & impact

Serve as a trusted technical advisor and primary architect of the customer journey
Guide enterprise clients from pre-sales technical validation through onboarding, deployment architecture, lifecycle expansion, renewal, and maturity
Partner with Account Executives to lead technical discovery, capture requirements, and map customer infrastructure to Cloudflare architectures
Define scope, success criteria, and technical evaluation plans for Proofs of Concept and Technical Validations
Deliver technical presentations, architectural diagrams, and demonstrations
Address technical objections, security compliance questions, and edge-case architectural requirements
Provide oversight to onboarding and implementation without executing the implementation
Design migration and onboarding blueprints and guide customer engineering teams through configuration best practices
Monitor customer health scores and telemetry, resolve integration bottlenecks, and reduce deployment risk
Carry a variable quota tied to new business acquisition and/or account growth
Drive platform adoption, revenue retention, cross-sell, and up-sell opportunities
Lead technical Quarterly Business Reviews for C-level executives
Maintain relationships with stakeholders throughout the customer lifecycle
Use AI agents, LLMs, and internal platforms to automate RFP responses, security questionnaires, sandbox provisioning, telemetry monitoring, and documentation
Create technical enablement resources, SOPs, architectural best practices, and technical guides

Requirements

What you’ll need

Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering
Ability to white-board, design, and articulate complex enterprise network and security architectures
Excellent communication skills and ability to translate technical concepts into business outcomes for engineers and C-level executives
Proven experience in a quota-carrying or revenue-aligned environment
Strong understanding of SaaS metrics, business value translation, and enterprise sales cycles
Exceptional presentation and stakeholder management skills
Demonstrated depth in at least four technical areas
Deep understanding of Internet fundamentals including OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS
Expertise in Internet security including WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE concepts
Expertise in Internet performance including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3
Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation
Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages
Experience with RESTful/GraphQL APIs, SDKs, webhooks, developer tooling, infrastructure-as-code, CI/CD pipelines, and observability
Undergraduate or graduate degree in Computer Science, Engineering, or a related field
Applicants progressing to the offer stage may be asked to attend an in-person interview at a Cloudflare office or hub
Any offer may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license

Benefits

Comp & perks

Travel opportunities of up to 20–50% to attend customer meetings, conferences, industry events, and in-person team collaboration
Opportunity to contribute to Cloudflare initiatives including Project Galileo, the Athenian Project, and 1.1.1.1
Equal employment opportunity and reasonable accommodations