Senior Customer Engineer, SLED

Cloudflare

. Partner with Account Executives to lead technical discovery, build bespoke architectures, and deliver product demonstrations and Proofs of Concept across Cloudflare’s Security, Networking, and Developer Platforms .

Posted 9/30/2026full-timeRemote • Texas • United StatesSenior💰 $231,000 - $275,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical discovery, bespoke architecture development, and customer engagement within public sector environments. Proficient in web security, networking, and cloud infrastructure, with a strong focus on driving platform adoption and revenue growth.

Highest-signal resume keywords

Technical DiscoveryWeb SecurityCustomer EngagementQuota-Carrying ExperienceSaaS Metrics Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PythonJavaScriptWeb SecurityNetworkingRoutingDNSDDoS MitigationCloud InfrastructureEnterprise ArchitecturePrompt Engineering

Soft Skills

Presentation SkillsStakeholder Management

Tools & Technologies

Workers AIAI GatewayVectorize

Industry Keywords

Public SectorSLEDLocal GovernmentState AgenciesMunicipal AgenciesSales EngineeringCustomer EngineeringForward Deployed Engineering

Tech Stack

Tools & technologies

CloudDNSJavaScriptPython

About the role

Key responsibilities & impact

Partner with Account Executives to lead technical discovery, build bespoke architectures, and deliver product demonstrations and Proofs of Concept across Cloudflare’s Security, Networking, and Developer Platforms
Tailor solutions to public sector procurement and compliance standards
Lead or oversee technical onboarding and implementation
Serve as the primary executive and engineering contact for customers
Own discovery, demos, onboarding, technical health, risk, and expansion strategy
Monitor customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks
Carry a variable quota tied to new business acquisition and/or account growth
Drive platform adoption, revenue retention, cross-sell, and up-sell opportunities
Lead technical Quarterly Business Reviews and translate platform capabilities into ROI for C-level executives
Act as a trusted technical advisor throughout onboarding, maturity, renewal, and expansion
Use AI agents and internal platforms to automate RFP/security questionnaire responses, sandbox provisioning, and telemetry monitoring

Requirements

What you’ll need

Proven experience working with or selling into SLED, Local Government, State or Municipal agencies
Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering
Broad technical expertise spanning web security, networking, routing, DNS, DDoS mitigation, cloud infrastructure, and enterprise architecture
Proven track record in a quota-carrying or revenue-aligned environment
Understanding of SaaS metrics, business value translation, and public sector/enterprise sales cycles
Exceptional presentation and stakeholder management skills
Strongly preferred: Experience with Workers AI, AI Gateway, and Vectorize
Strongly preferred: Experience with prompt engineering, LLM orchestration, or RAG architectures
Strongly preferred: Proficiency in Python, JavaScript, or similar languages

Benefits

Comp & perks

Equity plan participation
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave