Senior Customer Engineer – Sub-Saharan Africa

Cloudflare

. Lead technical deep-dive discovery with Account Executives and map customer infrastructure to Cloudflare architectures and bespoke solutions .

Posted 9/15/2026full-timeDubai • United Arab EmiratesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer-facing technical roles, with a strong focus on designing and articulating complex enterprise network and security architectures. Proficient in delivering tailored technical presentations and managing stakeholder relationships to drive business value and account growth.

Highest-signal resume keywords

Customer-Facing Technical Role ExperienceComplex Enterprise Network Architecture DesignQuota-Carrying Revenue AlignmentTechnical Presentation and Stakeholder ManagementSaaS Metrics and Business Value Translation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Internet FundamentalsSecurityPerformanceAI ProficiencyCoding/ScriptingDeveloper Platform FluencyTechnical Evaluation PlansMigration and Onboarding BlueprintsTechnical Deep-Dive DiscoveryTechnical Onboarding

Soft Skills

Excellent Communication SkillsConsultative SkillsAdvisory SkillsExceptional Presentation SkillsStakeholder Management Skills

Tools & Technologies

Cloudflare ArchitecturesAI AgentsLLMsInternal PlatformsTelemetry Monitoring

Certifications & Qualifications

Undergraduate or Graduate Degree in Computer ScienceEngineering Degree

Industry Keywords

SaaS MetricsEnterprise Sales CyclesTechnical Health MonitoringCross-Sell and Up-Sell OpportunitiesSecurity Compliance

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

Lead technical deep-dive discovery with Account Executives and map customer infrastructure to Cloudflare architectures and bespoke solutions
Define scope, success criteria, and technical evaluation plans for Proofs of Concept and Technical Validations
Deliver tailored technical presentations, architectural diagrams, and demonstrations
Address technical objections, security compliance questions, and edge-case architectural requirements during sales cycles
Ensure suitable customer, partner, or Cloudflare Professional Services deployment strategies are included in proposals
Oversee technical onboarding and implementation without executing the implementation
Design migration and onboarding blueprints, including DNS migrations, Zero Trust rollouts, and WAF tuning guidance
Act as lead consultant for customer engineering teams and provide configuration best-practice guidance
Partner with Account Executives on discovery, demos, onboarding, technical health, risk, and expansion strategy
Monitor customer health scores and telemetry to accelerate time-to-value and reduce deployment risk
Carry a variable quota tied to new business acquisition and/or account growth
Identify cross-sell and up-sell opportunities based on product usage data
Lead technical Quarterly Business Reviews for C-level executives
Serve as a trusted technical advisor throughout onboarding, maturity, renewal, and expansion
Use AI agents, LLMs, and internal platforms to automate RFP responses, security questionnaires, sandbox provisioning, telemetry monitoring, and documentation
Partner with Enablement to create technical resources, SOPs, architectural best practices, and technical guides
Educate internal teams and customers on technical deliverables and best practices

Requirements

What you’ll need

Fluency in English (written and spoken)
Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering
Ability to white-board, design, and articulate complex enterprise network and security architectures
Excellent communication, consultative, and advisory skills
Proven track record in a quota-carrying or revenue-aligned environment
Strong understanding of SaaS metrics, business value translation, and enterprise sales cycles
Exceptional presentation and stakeholder management skills
Depth in at least four technical areas: Internet fundamentals, security, performance, AI proficiency, coding/scripting, or developer platform fluency
Undergraduate or graduate degree in Computer Science, Engineering, or a related field
Ability to travel up to 20–50%
French is a plus
Potential authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license

Benefits

Comp & perks

Competitive base salary
Variable compensation structure tied directly to successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion
Opportunity to attend conferences, industry events, and in-person team collaboration as part of role travel
Reasonable accommodations for qualified individuals with disabilities