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Cloudflare

Senior Director, Digital Native Customer Engineering

Cloudflare

. Partner with the Area Vice President of Sales for Digital Native/AI to lead Cloudflare’s Digital Native portfolio .

Posted 11/6/2026full-timeUnited StatesSenior💰 $284,000 - $513,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in leading Customer Engineering teams and developing technical solution strategies for Digital Native clients, with a strong focus on AI and cloud security solutions. Proven ability to drive enterprise revenue through collaboration with executive stakeholders and managing complex technical escalations.

Highest-signal resume keywords
Customer Engineering LeadershipTechnical Solution Strategy DevelopmentAI-Assisted Technical SellingEnterprise Contract ManagementZero Trust/SASE Architecture Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Customer EngineeringTechnical ConsultingSaaS SolutionsPaaS SolutionsCloud Security SolutionsProject ManagementCompliance ManagementTechnical Escalation ResolutionPerformance Management FrameworksTalent Acquisition Strategy
Soft Skills
MentoringCoachingCollaborationNegotiationProblem-Solving
Tools & Technologies
Cloudflare WorkersWorkers AIVectorizeHyperdriveR2Edge Inference PipelinesServerless Developer PlatformsApplication Security Frameworks
Industry Keywords
Digital Native SegmentEnterprise SalesTechnical StandardsAccount ManagementGlobal Systems Integrators

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Partner with the Area Vice President of Sales for Digital Native/AI to lead Cloudflare’s Digital Native portfolio
  • Develop and execute technical solution strategies and customized technical blueprints for Digital Native clients
  • Lead, mentor, and coach frontline Customer Engineering Managers
  • Define career development pathways, succession planning, and performance management frameworks across management and IC tracks
  • Drive talent acquisition strategy for systems engineers and managers
  • Own pre-sales technical strategy for AI labs, developer platforms, and digital native scale-ups
  • Partner with the AVP of Sales to drive pipeline conversion, technical win rates, incentive alignment, and quota attainment
  • Set technical standards for edge and AI solution design, including Cloudflare Workers, Workers AI, Vectorize, Hyperdrive, R2, and edge inference pipelines
  • Serve as executive sponsor on high-stakes deals with prospect CTOs, VP of Platform/Infrastructure, and technical founders
  • Design territory coverage, resource allocation models, and account pod structures
  • Oversee and report on Digital Native technical performance metrics
  • Collaborate with global regional leads and cross-functional teams to resolve regional issues and technical escalations
  • Represent Customer Engineering in product roadmap discussions with Product Management and Engineering
  • Partner with Channel, GSIs, and local ecosystem partners to define joint technical strategies and expand market reach

Requirements

What you’ll need
  • 8+ years of Customer Engineering leadership or enterprise sales leadership experience managing mid-to-large-sized technical organizations, including experience managing people managers within AI-assisted technical selling environments
  • 8+ years of experience as a hands-on Customer Engineer or Technical Consultant delivering complex SaaS, PaaS, or cloud security solutions
  • Proven track record partnering with Account Executives, Customer Success teams, and executive-level stakeholders to drive enterprise revenue and successful customer outcomes
  • Experience navigating, de-escalating, and solving complex technical escalations
  • Strong experience supporting enterprise contract management, commercial negotiations, compliance, or project management frameworks within the Digital Native Segment
  • Prior experience spanning financial consulting, software development, product management, or technical project delivery is a bonus
  • Strong existing relationships or familiarity with major Digital Native channel partners and global systems integrators is a bonus
  • Hands-on familiarity with Zero Trust/SASE architectures, application security frameworks, serverless developer platforms, or modern AI development and automation environments is a bonus

Benefits

Comp & perks
  • Cloudflare equity plan
  • Medical/Rx Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Commuter Spending Accounts
  • Fertility & Family Forming Benefits
  • On-demand mental health support and Employee Assistance Program
  • Global Travel Medical Insurance
  • Short and Long Term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan
  • Employee Stock Participation Plan
  • Flexible paid time off covering vacation and sick leave
  • Leave programs, including parental, pregnancy health, medical, and bereavement leave