Senior Manager, Customer Engineering

Cloudflare

. Lead a team of Customer Engineers owning the customer technical journey from discovery through adoption, retention, and account expansion .

Posted 10/23/2026full-timeAmsterdam • NetherlandsSenior💰 €133,000 - €209,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading customer-facing technical teams within SaaS and cloud environments, focusing on team performance, revenue forecasting, and operational excellence. Proficient in coaching on complex architectures and fostering a high-performance culture through effective communication and collaboration.

Highest-signal resume keywords

Team LeadershipRevenue ForecastingCustomer EngineeringEnterprise Sales CyclesAI-Augmented Workflows

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quota-Carrying ExperienceComplex Architecture DesignSaaS MetricsTechnical FluencyOpportunity Management

Soft Skills

Excellent CommunicationCoaching SkillsConsultative Advisory SkillsPeople Management

Tools & Technologies

AI AgentsLLMsAutomation Tools

Certifications & Qualifications

Undergraduate Degree in Computer ScienceGraduate Degree in Engineering

Industry Keywords

Customer Technical JourneyAccount PlanningOperational ExcellenceCustomer ExperienceInfrastructure Environment

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead a team of Customer Engineers owning the customer technical journey from discovery through adoption, retention, and account expansion
Build, coach, recruit, onboard, and retain a high-performing team of quota-carrying technologists
Manage opportunity pipeline and forecast new business and expansion outcomes weekly
Own team performance against acquisition, expansion, adoption, consumption, and retention targets
Partner with Sales, Customer Experience, Professional Services, and regional leadership on account planning and execution
Join critical customer calls, QBRs, discovery sessions, and PoC reviews
Coach on architecture, commercial positioning, and executive communication
Ensure operational excellence across forecasting, opportunity management, account planning, and QBR processes
Champion AI agents, LLMs, and automation tools to improve productivity
Represent the team and territory in leadership meetings
Partner with Product, Engineering, Support, Marketing, and Enablement
Build an inclusive, high-performance culture rooted in curiosity, ownership, and continuous improvement

Requirements

What you’ll need

5+ years of proven experience leading quota-carrying customer-facing technical teams in a SaaS, cloud, or infrastructure environment
Track record of hiring, developing, and retaining technical talent
Prior quota-carrying Solutions Engineering, Customer Engineering, Sales Engineering, or related technical field experience strongly preferred
Ability to white-board, design, and articulate complex enterprise network and security architectures
Excellent communication and consultative advisory skills
Demonstrated success owning and forecasting a revenue number
Deep understanding of enterprise sales cycles, SaaS metrics, ACV, renewal, and expansion motions
Excellent people management and coaching skills
Exceptional written and verbal communication skills
Familiarity with AI-augmented workflows, LLMs, and automation approaches
Technical fluency in at least two or three areas: Internet fundamentals; security; performance; platform/cloud fluency
Undergraduate or graduate degree in Computer Science, Engineering, Business, or a related field
Ability to travel up to 25–50%
Offer may be conditioned on authorization to receive technology controlled under U.S. export laws without sponsorship for an export license

Benefits

Comp & perks

Variable compensation under Cloudflare's Sales Compensation Plan tied to team performance
Equity plan participation
In-person interview travel/attendance may be required at a Cloudflare office or hub