Senior Manager, Infrastructure Operations, Compliance

Cloudflare

. Lead the Operations team and the Security and Compliance team .

Posted 10/26/2026full-timeUnited StatesSenior💰 $156,000 - $251,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading operations and compliance teams, managing complex vendor relationships, and ensuring adherence to operational SLAs across global data center environments. Proven ability to drive operational efficiency through automation and process redesign while maintaining audit readiness for compliance frameworks.

Highest-signal resume keywords

Infrastructure Operations ManagementCompliance Framework FamiliarityProgram ManagementOperational Efficiency Improvement24x7 Incident Response Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Center OperationsDecommissioning ManagementHardware Lifecycle ManagementVendor ManagementProcess AutomationAccess Control ManagementIncident Escalation FrameworksOperational SLA AccountabilityPhysical CollectionsAudit Readiness

Soft Skills

Excellent CommunicationLeadershipTeam ManagementProblem SolvingCross-Team Collaboration

Tools & Technologies

PagerDutyJiraNetboxConfluenceAI Tooling

Certifications & Qualifications

SOC 2ISO 27001FedRAMPPCI DSS

Industry Keywords

Operational ExcellenceCompliance-ConsciousnessCloudflareGlobal Data CenterITAD Vendor Management

About the role

Key responsibilities & impact

Lead the Operations team and the Security and Compliance team
Set goals, develop talent, and build a culture of operational excellence and compliance-consciousness
Hold both teams to shared SLAs and quality standards across 24x7 incident response and compliance audit cycles
Serve as escalation point for cross-team issues, complex vendor negotiations, and operational or regulatory decisions
Own the end-to-end decommissioning workflow, including physical collections, unracking, secure asset destruction, chain-of-custody issuance, serial number verification, compliance evidence filing, and records closure
Drive ITAD vendor relationships, escalation paths, and contractual SLAs across APAC, EMEA, NASA, and South America
Maintain audit-readiness of decommissioning records for SOC 2, ISO 27001, PCI DSS, and FedRAMP
Accountable for 24x7 incident response coverage across all Cloudflare locations
Oversee hardware break-fix operations with technicians, repair vendors, and remote contractors
Drive maturity in circuit decommissioning, RMA management, and physical collections processes
Ensure on-call schedules, handover protocols, and incident SLAs are met across regional shifts
Own quarterly and monthly access review cycles across 750+ global data center sites
Own physical access provisioning and deprovisioning, including SLA adherence and ACL integrity
Serve as senior owner of automation initiatives
Maintain executive-level relationships with GRC leads and represent DCSC in audit conversations, business reviews, and infrastructure health checks
Reduce manual operational burden through automation in access reviews, evidence collection, portal data extraction, and incident triage
Sponsor internal tooling, automation scripts, and AI-assisted workflows
Evaluate and adopt AI tooling for repetitive operations, documentation, root-cause analysis, and compliance evidence generation
Report to the Director, Infrastructure Operations (AMER)

Requirements

What you’ll need

7+ years in infrastructure operations, data center operations, network operations, or a closely related field, with at least 3 years in a people management role
Demonstrated experience managing managers and holding multiple teams accountable to operational SLAs simultaneously
Direct experience with physical data center operations including hardware lifecycle management, decommissioning, colocation vendor management, or break-fix operations
Familiarity with compliance frameworks relevant to physical infrastructure: SOC 2, ISO 27001, FedRAMP, or equivalent — at an operational (not auditor) level
Strong program management instincts: comfortable running complex, multi-workstream initiatives with dependencies across teams, vendors, and time zones
Proven track record of driving operational efficiency through process redesign or automation adoption
Excellent written and verbal communication; able to translate technical operational details into executive-level reporting and vice versa
Preferred: Experience managing 24x7 on-call operations teams, including PagerDuty or equivalent tooling and incident escalation frameworks
Preferred: Familiarity with network infrastructure concepts (circuit management, cross-connect decommissioning, network operations)
Preferred: Experience with physical access control systems, access control list management, or vendor portal administration at scale
Preferred: Knowledge of ITAD vendor management and compliance requirements for secure destruction
Preferred: Background in a rapidly scaling, global infrastructure environment
Preferred: Experience driving SSO or identity federation projects across large third-party vendor ecosystems
Preferred: Familiarity with Jira-based operational workflows, Netbox or similar DCIM tools, and Confluence-based documentation practices
May require authorization to receive software or technology controlled under U.S. export control laws without sponsorship for an export license

Benefits

Comp & perks

Equity plan participation
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave