Senior Project Manager, Professional Services

Cloudflare

. Lead cross-functional teams delivering complex consulting and multi-workstream implementation services in mission-critical enterprise environments .

Posted 9/23/2026full-timeUnited StatesSenior💰 $149,000 - $213,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project governance, risk management, and stakeholder communication within high-growth technology environments. Proficient in leveraging AI tools to enhance project delivery and optimize workflows while managing complex multi-vendor ecosystems.

Highest-signal resume keywords

Project ManagementStakeholder CommunicationRisk ManagementJira ProficiencyProfessional Services Delivery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project GovernanceChange ControlResource ManagementFinancial ManagementData AnalysisMethodology DevelopmentMulti-Vendor ManagementAI Tool UtilizationOrganizational Change ManagementConflict Resolution

Soft Skills

Time ManagementAnalytical CapabilityOwnership MindsetInfluencing SkillsCollaboration

Tools & Technologies

SalesforceProfessional Services Automation (PSA)JiraAI ToolsNetworking TechnologiesSecurity TechnologiesZero TrustSASEDNSAPIs

Certifications & Qualifications

PMPPRINCE2Agile

Industry Keywords

Professional ServicesProject ManagementProgram ManagementCustomer-Facing DeliveryHigh-Growth Technology

Tech Stack

Tools & technologies

DNSPMP

About the role

Key responsibilities & impact

Lead cross-functional teams delivering complex consulting and multi-workstream implementation services in mission-critical enterprise environments
Own project governance across the full lifecycle, including charters, scope, success criteria, delivery plans, RAID management, stakeholder communications, change control, acceptance criteria, and closeout
Establish and maintain relationships with customers, partners, and vendors to drive satisfaction, adoption, and revenue growth
Manage project financials, resource forecasts, scope performance, timelines, change requests, and executive reporting
Develop and refine scalable methodologies, playbooks, templates, and best practices for Professional Services delivery
Ensure seamless sales-to-delivery transitions by validating scope, assumptions, risks, dependencies, and success criteria
Identify and mitigate risks involving low-downtime migrations, multi-vendor dependencies, resource constraints, scope changes, and customer impact
Transform project data into insights and status narratives for leadership on project health, risks, decisions, financials, and resource utilization
Leverage AI tools to optimize workflows, streamline administration, improve visibility, and increase project productivity
Collaborate with Account Teams, Customer Engineers, Support, Product, Engineering, Professional Services leadership, and other stakeholders to resolve blockers and advocate for customer requirements

Requirements

What you’ll need

Minimum of 8+ years of experience in professional services, project management, program management, or a senior customer-facing delivery role within a high-growth technology environment
Highly organized, with exceptional time management skills and the ability to manage multiple projects, deadlines, dependencies, and executive stakeholders in a fast-paced environment
Demonstrated track record of leading high-profile, high-impact projects involving third-party partners, consultants, technical delivery teams, and complex multi-vendor ecosystems
Experience managing strategic customer programs from kickoff through closeout, including project charters, governance cadences, risk management, change control, executive reporting, and lessons learned
Sound business judgment, an ownership mindset, strong analytical capability, and ability to influence results across global stakeholders
Expert proficiency with Jira, Salesforce, Professional Services Automation (PSA), or equivalent project / portfolio management tools
Bachelor’s degree in a relevant field, or equivalent practical experience
Working knowledge of networking, security, Zero Trust / SASE, DNS, APIs, and related technologies
Demonstrated ability to use AI tooling responsibly to improve project planning, summarization, risk identification, reporting, and team productivity
Experience in organizational change management
Advanced conflict resolution skills
Proven ability to navigate and influence complex matrixed stakeholder environments
PMP, PRINCE2, Agile, or related advanced project / program management certification is highly preferred

Benefits

Comp & perks

Incentive compensation under Cloudflare’s Sales Compensation Plan
Equity plan participation
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave