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Senior Technical Program Manager
Cloudflare. Lead strategic, multi-quarter initiatives within Cloudflare’s Performance and Infrastructure organization .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical program management with a focus on infrastructure efficiency, reliability practices, and cross-functional collaboration. Proficient in managing complex projects, defining success metrics, and leveraging AI tools for program administration.
Highest-signal resume keywords
Technical Program ManagementInfrastructure SystemsTelemetry/ObservabilityAgile MethodologiesAI Productivity Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Capacity PlanningData PipelinesTraffic ManagementSLO/SLIsProject PlanningProgram ExecutionChaos EngineeringRisk ManagementDependency ManagementUse Case Definition
Soft Skills
Excellent CommunicationSelf-StarterEmpathyJudgmentAdaptability
Tools & Technologies
ConfluenceJiraDashboardsProject Planning ToolsAI Agents
Industry Keywords
InfrastructureReliabilityPerformanceDistributed SystemsLarge-Scale Engineering
Tech Stack
Tools & technologiesDistributed Systems
About the role
Key responsibilities & impact- Lead strategic, multi-quarter initiatives within Cloudflare’s Performance and Infrastructure organization
- Drive unified strategy from conception through successful execution across Product, Engineering, Capacity Planning, Finance, and Reliability
- Gather requirements, define deliverables, report progress, manage stakeholder expectations, and identify risks and dependencies
- Lead program planning, execution cadence, leadership reporting, and alignment for foundational infrastructure initiatives
- Shape program vision, customer needs, use cases, success measures, and roadmap tradeoffs
- Lead strategic initiatives focused on infrastructure efficiency and engineering reliability
- Partner with Product and Engineering leaders to establish goals, metrics, and decision frameworks
- Maintain program plans, roadmaps, dependency maps, executive status reports, dashboards, and runbooks
- Align Product, Engineering, Infrastructure, Capacity, Data, Finance, Operations, and Security teams
- Identify tradeoffs, document decisions, and manage escalations to resolution
- Represent internal technical users and integrate their workflows into program planning
- Establish fleet-wide reporting for CPU, bandwidth, memory, storage I/O, and RPS utilization
- Build automations and AI agents for routine program administration at scale
- Coordinate dependencies across Infrastructure Engineering, Capacity Planning, Traffic Engineering, and Network Infrastructure
- Lead end-to-end chaos engineering, including test planning, execution, and results publication
- Coordinate readiness reviews, go/no-go decisions, and safe production resilience tests
- Track remediation and evaluate program impact
Requirements
What you’ll need- BS+ in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience
- 5+ years of technical program management experience, preferably in infrastructure, reliability, performance, data platforms, distributed systems, or large-scale engineering environments
- Strong technical fluency with infrastructure systems, telemetry/observability, reliability practices (SLO/SLIs), capacity planning, data pipelines, traffic management, progressive rollouts, or blast-radius reduction
- Proven experience partnering with Product and Engineering to clarify vision, represent internal customer workflows, define use cases, prioritize requirements, and measure success
- Ability to create realistic project plans, manage dependencies, and oversee execution to meet commitments and deliver predictably
- Excellent communication skills with the ability to tailor technical complexity for diverse audiences
- Experience working across multiple time zones and multiple cross-functional teams
- Fluency with Confluence, Jira, dashboards, and project planning tools
- Hands-on experience or strong competency leveraging AI productivity tools and development platforms to automate routine program administration, with rigorous human-in-the-loop review of AI output
- Comfort managing tight deadlines, changing priorities, and ambiguity
- Experience with Agile, Waterfall, Kaizen, Scrum, or hybrid delivery methodologies
- Ability to bring structure to ambiguity, act as a self-starter, and drive issues to resolution with empathy and sound judgment
- Authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license, if applicable
Benefits
Comp & perks- Applicants who progress to the offer stage may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs
- Reasonable accommodations for qualified individuals with disabilities
- Equal employment opportunity and inclusive workplace commitment