Technical Support Engineer

Cloudflare

. Provide technical support to customers for Application Performance and Developer Platform products .

Posted 11/11/2026full-timeLisbon • PortugalMid-LevelSenior💰 €28,000 - €39,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for Application Performance and Developer Platform products, with a strong understanding of networking concepts such as HTTP, DNS, and SSL. Proficient in problem-solving using command line tools and effective communication in customer-facing roles.

Highest-signal resume keywords

Technical Support ExperienceProblem-Solving SkillsFamiliarity With Developer Platform ProductsCommand Line Tools ProficiencyFluency In German, Japanese, French, Spanish, Portuguese, Or Mandarin

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HTTPDNSSSLCacheCommand Line ToolsPostgreSQLMySQLMS SQLJavaScriptVideo Encoding

Soft Skills

Customer CommunicationTeam CollaborationProblem-Solving

Tools & Technologies

CloudflareNginxApacheIISCloudflare Workers

Industry Keywords

Application PerformanceDeveloper PlatformNetworkingCDN

Tech Stack

Tools & technologies

ApacheDNSJavaScriptMySQLNGINXPostgresSQL

About the role

Key responsibilities & impact

Provide technical support to customers for Application Performance and Developer Platform products
Solve a variety of technical support issues
Work with the Technical Operations team responsible for Cloudflare’s global distributed network
Drive customer cases through to resolution
Communicate with customers via email, live chat, phone calls, and virtual meetings
Learn the inner workings of Cloudflare technology and internet technologies

Requirements

What you’ll need

Familiarity with Developer Platform products
Previous experience working as part of a team in a customer-facing role
Experience solving HTTP, DNS, SSL, Cache, and other networking-related problems
Understanding of how the Internet works
Solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump)
Experience working in a support role
Comfortable communicating through emails, live chats, phone calls, and virtual meetings
Fluent in German, Japanese, French, Spanish, Portuguese, or Mandarin (bonus)
Familiarity with Cloudflare and an actively using site (bonus)
Familiarity with Nginx, Apache, IIS, or other web servers (bonus)
Willingness to deepen understanding of DNS/CDN, Cache, SSL, and Cloudflare Workers (bonus)
Experience with PostgreSQL, MySQL, MS SQL, or other database servers (bonus)
Experience with Cloudflare Workers and/or JavaScript (bonus)
Experience with video encoding and streaming solutions (bonus)
Authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license may be required

Benefits

Comp & perks

Equity plan participation
Opportunity to attend an in-person interview within a Cloudflare office or hub at the offer stage