FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Technical Support Engineer, Zero Trust
Cloudflare. Serve as a trusted technical advisor providing advanced support for enterprise customers using Cloudflare’s Zero Trust platform, including Access, Gateway, Cloudflare Tunnels, Cloudflare WAN, and the Cloudflare One client .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and resolving complex issues related to identity, device security, and secure application access, while effectively communicating with enterprise customers. Proficient in supporting and integrating identity and access management systems, as well as cloud security products.
Highest-signal resume keywords
Cloudflare Zero Trust Platform SupportIdentity And Access Management SystemsMulti-Factor Authentication MechanismsNetworking FundamentalsCloud Security Product Integration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingProblem-SolvingSAML AuthenticationOIDC AuthenticationDNSVPNsFirewallsPostgreSQLMySQLMS SQL
Soft Skills
Written CommunicationVerbal CommunicationCustomer Service OrientationCollaborationIndependence
Tools & Technologies
SalesforceCloudflare TunnelsCloudflare WANAWSAzureGCPOktaMicrosoft EntraPingCloudflare Products
Certifications & Qualifications
Cloudflare Certified Zero Trust SpecialistCISSPCCSP
Industry Keywords
Web SecurityIdentity SecurityAccess ManagementSecurity IncidentsThreat Intelligence
Tech Stack
Tools & technologiesAWSAzureCyber SecurityDNSFirewallsGoogle Cloud PlatformMySQLPostgresSQL
About the role
Key responsibilities & impact- Serve as a trusted technical advisor providing advanced support for enterprise customers using Cloudflare’s Zero Trust platform, including Access, Gateway, Cloudflare Tunnels, Cloudflare WAN, and the Cloudflare One client
- Troubleshoot and resolve complex issues involving identity, device security, and secure application access
- Communicate directly with customers via phone, video conference, chat, and Salesforce tickets
- Diagnose and remediate authentication, integration, configuration, and network security challenges
- Create and maintain knowledge base articles, technical guides, and troubleshooting documentation
- Partner with Product, Engineering, and Security teams to escalate and resolve advanced customer issues
- Provide customer feedback to drive product improvements and align with user needs
- Assist customers in identifying and responding to security incidents using threat intelligence and security tools
Requirements
What you’ll need- Availability to work the weekend shift (Saturday & Sunday)
- Minimum of 3 years’ experience working as a Support Engineer / Sr. Support Engineer supporting networking or web security products
- Exceptional troubleshooting and problem-solving skills
- Strong written and verbal communication skills and customer service orientation
- Ability to work independently and collaboratively in a fast-paced, dynamic environment
- Experience supporting and troubleshooting multi-factor mechanisms, including TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, and Push MFA
- Hands-on experience with identity and access management systems, including IdP, IAM, and SCIM, such as Okta, Microsoft Entra, and Ping
- Strong knowledge of SAML and OIDC authentication protocols
- Proficiency in networking fundamentals, including DNS, VPNs, firewalls, and traffic routing
- Experience supporting AWS, Azure, GCP, and SaaS application integrations
- Experience with PostgreSQL, MySQL, MS SQL, or other database servers
- Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or a related field, or equivalent experience; specialized bootcamps may also qualify
- Relevant certifications such as Cloudflare Certified Zero Trust Specialist, CISSP, or CCSP
- Experience building projects on or using Cloudflare products
- Authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license may be required
Benefits
Comp & perks- Equity plan participation
- Potential in-person interview at a Cloudflare office or hub at offer stage
- Reasonable accommodations during the application process