VP, Global Head of Trust & Safety

Cloudflare

. Lead Cloudflare’s Global Trust and Safety team of investigators and engineers processing information requests and abuse reports .

Posted 9/22/2026full-timeUnited StatesLead💰 $311,000 - $447,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive leadership in Trust and Safety, with a focus on developing and implementing policies for handling information requests and abuse complaints. Possesses deep technical understanding of the Internet ecosystem and excels in crisis management and data-driven problem-solving.

Highest-signal resume keywords

Leadership In Trust And SafetyCrisis ManagementPolicy DevelopmentTeam ManagementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud ManagementRisk ManagementThreat IntelligenceLegal Requests HandlingComplex Issue ResolutionAnalyticsC-Suite CollaborationInternet Ecosystem UnderstandingAutomation Tools DevelopmentTransparency Reporting

Soft Skills

Strong Communication SkillsCollaborationConsensus-BuildingPrioritizationMultitasking

Industry Keywords

Trust And SafetyOnline Service ProvidersLaw Enforcement AccessIntermediary LiabilityGlobal MindsetSensitive Content ManagementUser TrustEnterprise Customer EngagementGovernment RelationsCrisis Management

About the role

Key responsibilities & impact

Lead Cloudflare’s Global Trust and Safety team of investigators and engineers processing information requests and abuse reports
Provide vision for building trust in Cloudflare’s network
Create and maintain clear policies and protocols for legal requests and abuse complaints
Identify areas and mechanisms for automation and ensure consistent, timely, efficient, and fair application of standards
Build, develop, and manage a world-class globally distributed team operating 24/7/365
Recruit top talent and engage leaders across Legal, Policy, Security, Communications, Support, Product, and Engineering
Work with engineers to create and improve automated tools
Partner with Policy, Legal, and Product teams on scalable policies and guidelines
Handle sensitive content and emotionally charged escalations
Address online fraud, account security, safety concerns, and user trust
Represent Cloudflare externally with industry groups, government officials, enterprise customers, and the press
Maintain and expand Cloudflare’s transparency reporting process

Requirements

What you’ll need

15+ years relevant experience demonstrating leadership in Trust and Safety, fraud, risk management, threat intelligence, or customer support roles developing and implementing policies to address requests for information and abuse complaints at scale
8+ years experience managing a large team effectively
Experience working with law enforcement and legal requests for customer information
Deep technical experience understanding how the Internet works
Understanding of the Internet ecosystem and the roles and functions of various types of online service providers
Experience assessing, analyzing, and resolving complex and sensitive issues under considerable time pressure
Demonstrated ability to thrive in crisis management
Experience with analytics and solving problems using data and providing practical business insights
Experience working closely with C-suite level executives
Significant awareness of existing and emerging approaches to law enforcement access and intermediary liability
A global network of contacts
Experience working on international issues with a global mindset
Strong communication skills across technical and non-technical audiences
Excellent collaboration and consensus-building skills
Ability to prioritize and multitask and adapt to a fast-moving environment
May require authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license

Benefits

Comp & perks

Equity plan participation
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave