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Workday Analyst, People Operations
Cloudflare. Triage and resolve BAU Workday tickets; escalate complex issues to HRIS with clear documentation .
About the role
Key responsibilities & impact- Triage and resolve BAU Workday tickets; escalate complex issues to HRIS with clear documentation
- Reassign tasks, rescind and cancel transactions, and correct routine transactional errors
- Create BP notifications and make small BP adjustments under HRIS governance
- Create, test, and run EIBs for approved HR operational needs
- Build and maintain HR reports; make minor field additions and route larger reporting work to HRIS
- Apply Workday security awareness when supporting reports, business processes, EIBs, and data changes
- Build audit reports that flag missing employee data, compensation anomalies, and potential access or data-quality issues
- Partner with the HR Data Governance partner on data standards, field classification, audit findings, and appropriate data use
- Use Workday security, reporting, and process knowledge to strengthen HR Operations team capability and reduce dependency on senior HRIS resources for routine requests
- Document process corrections, including when and how to resend transactions
- Support training for international People Ops teams on standard Workday processes and ticket submission
- Serve as a connection point between HR stakeholders and the HRIS team
Requirements
What you’ll need- 2–4 years of hands-on Workday experience in reporting, production support, business processes, security, and functional HCM support
- Working knowledge of Workday security concepts, including domain security, security groups, and how security affects report fields and data visibility
- Experience creating and updating Workday reports
- Strong troubleshooting skills and clear written communication
- Ability to explain Workday issues and process requirements to HR stakeholders in a practical, easy-to-understand way
- Interest in building deeper Workday expertise across HCM, payroll, time tracking, absence, compensation, and benefits
- Preferred: EIB experience
- Preferred: Business process configuration experience, including notifications and approvals
- Preferred: Experience building audit and data-quality reports
- Preferred: Experience partnering with data governance and compliance teams on standards, access reviews, and audit findings
- Preferred: Experience supporting international HR teams
- Offer may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license
Benefits
Comp & perks- Equity plan participation
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave