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Workplace Operations Manager
Cloudflare. Lead and elevate day-to-day operations of Cloudflare’s Austin hub .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading workplace operations, managing vendor relationships, and executing employee engagement programs while fostering an inclusive office culture. Proficient in budget management and clear communication across diverse teams and time zones.
Highest-signal resume keywords
Workplace Operations LeadershipVendor ManagementBudget ManagementCross-Functional CollaborationPeople Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Budget ManagementProject ManagementSpace Utilization MonitoringService Ticket MetricsVendor Performance Tracking
Soft Skills
People-First ApproachClear CommunicationHighly OrganizedDetail-OrientedProactive Problem Solving
Tools & Technologies
Google Workspace
Industry Keywords
Workplace SafetyEmergency PreparednessInclusive Office CultureEmployee Engagement ProgramsFast-Paced Environment
About the role
Key responsibilities & impact- Lead and elevate day-to-day operations of Cloudflare’s Austin hub
- Ensure the workplace is functional, inspiring, welcoming, and supports hybrid work
- Serve as the first point of contact for employee workplace needs and resolve issues
- Maintain communication with the local team through chat, email, and in-person interactions
- Monitor space utilization, occupancy, and service ticket metrics
- Support food, sustainability, and employee engagement programs
- Plan and execute onsite team onsites, in-person weeks, executive briefings, customer meetings, and cultural events
- Partner with Security and Legal on workplace safety, compliance, emergency preparedness, drills, and incident response
- Help onboard team members, support hiring for workplace roles, and contribute to long-term planning
- Assist the Regional Places Team with tickets, emails, inquiries, and holiday coverage
- Manage front desk services, guest and employee greetings, mail, supplies, swag, deliveries, and space readiness
- Liaise with building management, building security, and external vendors
- Oversee vendor performance and contracts, lead RFPs, and track workplace budgets
- Champion an inclusive office culture through events, celebrations, catering, and daily amenities
- Report to the Regional Manager, Workplace Operations
Requirements
What you’ll need- 5+ years of experience leading workplace operations teams
- Ideally, experience in a fast-paced, high-growth environment
- 3+ years of people management experience
- People-first and service-minded approach
- Ability to manage vendors, projects, and competing priorities
- Budget management skills and cost-effective decision-making
- Clear communication across all levels and time zones using Google Workspace
- Highly organized, detail-oriented, and proactive
- Ability to thrive in fast-moving environments and stay calm under pressure
- Experience collaborating cross-functionally with IT, Security, People Ops, and other teams
- Hospitality mindset and passion for building inspiring, functional workspaces
- Must work onsite in the office 5 days a week, Monday–Friday
- Authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license may be required
Benefits
Comp & perks- Equal employment opportunity and commitment to diversity and inclusiveness
- Reasonable accommodations for qualified individuals with disabilities
- In-person interview opportunity at a Cloudflare office or hub for applicants progressing to the offer stage