Loan Servicing Representative

Cloudinary

. Assist with recovery efforts on accounts 5 to 80 days delinquent .

Posted 10/2/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $19 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced knowledge of collections processes and applicable laws while effectively managing a portfolio of accounts. Excels in negotiation, communication, and collaboration to achieve collection targets and resolve customer disputes.

Highest-signal resume keywords

Collections ProcessesPayment SystemsNegotiation SkillsCommunication SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Collections SoftwarePayment SchedulingAccount DocumentationDelinquency ManagementInterest Accrual

Soft Skills

Organizational SkillsProblem-SolvingGoal-OrientedTeam CollaborationComposure Under Pressure

Tools & Technologies

MS OfficeAuto-Dialing Systems

Industry Keywords

FDCPA ComplianceCustomer ServiceAccount RecoveryPayment ArrangementsFinancial Difficulty

About the role

Key responsibilities & impact

Assist with recovery efforts on accounts 5 to 80 days delinquent
Help customers with daily interest accrual, payment schedules, and due date change requests
Use auto-dialing and manual calling strategies to connect with customers and arrange payment solutions
Contact customers by phone to collect overdue payments and discuss payment arrangements
Document customer interactions and account activities using collection software and systems
Review delinquent accounts, determine collection strategies, identify at-risk accounts, and escalate complex cases or disputes
Monitor payment trends and proactively engage customers experiencing financial difficulty
Reduce delinquency while meeting collection targets and resolution rates
Collaborate with legal, customer service, and other internal teams
Comply with company guidelines, the FDCPA, and relevant regulations

Requirements

What you’ll need

High school diploma or equivalent
0–3 years relevant work experience
Previous experience in collections, customer service, or a related field
Strong negotiation skills
Advanced knowledge of collections processes, payment systems, and applicable collections laws and regulations
Excellent verbal and written communication skills
Strong organizational skills and ability to manage a large portfolio of accounts
Proficiency with collection software and systems and basic office software such as MS Office
Ability to handle difficult or complex customer situations professionally
Ability to work independently with minimal supervision and collaboratively as a team member
Strong attention to detail and accurate account documentation and tracking
Goal-oriented with focus on individual and team performance targets
Ability to maintain composure in high-pressure situations and resolve disputes or complaints efficiently

Benefits

Comp & perks

Monthly bonus
Remote work arrangement