Cloudinary

Representative

• Assist with recovery efforts on accounts 5 to 80 days delinquent
• Help customers with daily interest accrual, payment schedules, and due date change requests
• Use auto-dialing and manual calling strategies to connect with customers and arrange payment solutions
• Contact customers by phone to collect overdue payments and discuss payment arrangements
• Document customer interactions and account activities using collection software and systems
• Review delinquent accounts, determine collection strategies, identify at-risk accounts, and escalate complex cases or disputes
• Monitor payment trends and proactively engage customers experiencing financial difficulty
• Reduce delinquency while meeting collection targets and resolution rates
• Collaborate with legal, customer service, and other internal teams
• Comply with company guidelines, the FDCPA, and relevant regulations

Loan Servicing Representative

Controller

• Own and oversee global accounting operations across Cloudinary’s group entities, ensuring compliance with US GAAP and applicable local accounting requirements
• Lead the monthly financial close process across all group entities, ensuring accurate and timely reporting
• Lead preparation of annual consolidated financial statements in accordance with US GAAP
• Own and coordinate annual external audit processes with external auditors and internal stakeholders
• Own and coordinate annual tax filings for domestic entities and work with local accounting and tax firms supporting international subsidiaries
• Partner with Finance and cross-functional stakeholders to improve accounting processes, controls, and operational efficiency
• Leverage AI and automation tools to streamline accounting, analysis, reporting, and financial workflows
• Work hands-on with ERP and financial systems, including NetSuite, to support accurate and scalable accounting operations

Experienced Controller – Maternity Leave Cover

Counselor

• Interact with customers from all over the world
• Provide customer relations services for CHANEL customers in French and English/UK markets
• Use and develop communication skills in customer interactions
• Practice foreign languages in a multicultural customer service environment
• Contribute to useful service for clients and their customers
• Work collaboratively in a supportive, multicultural environment

Conseiller Client, FR/UK

• Interact with customers from all over the world
• Provide customer relations support for Chanel customers
• Use and develop communication skills
• Practice foreign languages in customer interactions
• Contribute to a multicultural customer service environment
• Work collaboratively with colleagues through mutual help and support

Conseiller Client, Fr/It

• Interact with customers from all over the world
• Provide customer relations services for CHANEL
• Use and develop communication skills and foreign-language abilities
• Work in a multicultural customer relations environment
• Collaborate with colleagues through mutual help and support to meet challenges

Loan Servicing Representative

Experienced Controller – Maternity Leave Cover

Conseiller Client, FR/UK

Conseiller Client, Fr/It

Conseiller Client – Trilingue FR/IT/UK