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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Salesforce administration, including managing users, permissions, and automation, while ensuring data quality and effective reporting. Capable of collaborating with external partners and supporting revenue teams through effective communication and prioritization.
Highest-signal resume keywords
Salesforce AdministrationApex CapabilitySalesforce Administrator CertificationDealHub AdministrationData Quality Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce Org ManagementAutomation RemediationReport BuildingDashboard CreationData AuditsValidation RulesFlows ManagementQuoting Platforms AdministrationIntegrations and ConnectorsCustomer Success Processes
Soft Skills
Strong Communication SkillsPrioritization Under PressureCollaboration in Distributed Teams
Tools & Technologies
DealHubSalesforce CPQHubSpotAsanaMiddleware
Certifications & Qualifications
Salesforce Administrator CertificationSalesforce Platform Developer I Certification
Industry Keywords
B2B EnvironmentSaaS FocusedData QualityRenewal ForecastingSupport Queue Management
About the role
Key responsibilities & impact- Own and administer the Salesforce org, including users, permissions, objects, fields, record types, layouts, validation rules, flows and maintenance
- Assess, rationalise and rebuild inherited automation
- Manage Salesforce changes through sandbox testing before release
- Act as first-line support for revenue teams
- Triage and prioritise the request queue, resolve requests to agreed timescales and address root causes
- Administer DealHub quoting, including templates, playbooks, product and pricing catalogue and approval workflows
- Maintain DealHub-to-Salesforce mapping and support quote-build issues
- Conduct data audits, deduplication and health checks
- Build reports and dashboards for pipeline, funnel conversion, renewals and forecasting inputs
- Maintain the Salesforce-to-HubSpot sync and support Marketing’s platform use
- Own the relationship with the external Salesforce partner
- Write requirements, challenge designs, test and accept delivered work, and ensure documentation and maintainability
- Maintain system and process documentation
- Produce guides, run drop-in sessions and promote good data practices
- Deliver a documented org, prioritised remediation plan, predictable support queue and aligned DealHub configuration within the first six months
Requirements
What you’ll need- Five or more years administering Salesforce in a B2B environment, preferably SaaS focussed
- Experience as the sole or lead administrator of a Salesforce org
- Salesforce Administrator certification
- Experience rebuilding or remediating inherited automation, including flows
- Apex capability through Platform Developer I or equivalent practical experience
- Comfortable owning a live support queue and making prioritisation calls under pressure
- Confidence building reports and dashboards and providing insights
- Experience briefing, reviewing and accepting work from an external consultant, partner or agency
- Care for data quality and detail
- Strong communication skills in written and spoken English
- Experience working remotely as part of a distributed team
- Desirable: Salesforce Platform Developer I certification
- Desirable: Experience administering CPQ or quoting platforms such as DealHub, Salesforce CPQ, PandaDoc or Conga
- Desirable: HubSpot administration experience
- Desirable: Experience with integrations and connectors such as native sync, middleware or APIs
- Desirable: Exposure to Customer Success processes and renewal forecasting
- Desirable: Knowledge or experience with Asana or similar project management tools
- DBS certificate requested if offered the position
Benefits
Comp & perks- Private healthcare including dental and optical care
- Company contributed pension (matched up to 5%)
- Unlimited paid holiday
- Flexible working during core hours (10-4)
- 10 paid sick days
- Death in service, 4 times your annual salary
- Employee Assistance Program (EAP)
- Tech scheme with up to £1,000 loan for tech equipment
- 10 Time to Learn days
- Birthdays off
- Opportunity to develop within a fast-growing tech business
- Market-leading parental leave policies
- Various wellbeing initiatives
- Exclusive access to discounts and rewards
- High-spec equipment (laptops, phones, etc.)
- Working from home equipment budget
- Cheap gym access