CloudM

Revenue Operations

• Own and administer the Salesforce org, including users, permissions, objects, fields, record types, layouts, validation rules, flows and maintenance
• Assess, rationalise and rebuild inherited automation
• Manage Salesforce changes through sandbox testing before release
• Act as first-line support for revenue teams
• Triage and prioritise the request queue, resolve requests to agreed timescales and address root causes
• Administer DealHub quoting, including templates, playbooks, product and pricing catalogue and approval workflows
• Maintain DealHub-to-Salesforce mapping and support quote-build issues
• Conduct data audits, deduplication and health checks
• Build reports and dashboards for pipeline, funnel conversion, renewals and forecasting inputs
• Maintain the Salesforce-to-HubSpot sync and support Marketing’s platform use
• Own the relationship with the external Salesforce partner
• Write requirements, challenge designs, test and accept delivered work, and ensure documentation and maintainability
• Maintain system and process documentation
• Produce guides, run drop-in sessions and promote good data practices
• Deliver a documented org, prioritised remediation plan, predictable support queue and aligned DealHub configuration within the first six months

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Senior Revenue Systems Administrator