CloudShare

Technical Account Manager

• Develop, grow, and manage strategic customer accounts
• Identify and solve product adoption issues for customers
• Meet and exceed customer retention and growth goals
• Oversee the expansion strategy for each customer and drive growth
• Create customer playbooks with Senior Leadership and Customer Success teams
• Capture customer feedback and communicate it to internal teams
• Provide expertise and training to customers
• Improve internal processes to drive team efficiency and improve customer experience
• Track and analyze data pertaining to customer account health
• Use data analytics to identify trends and inform decisions that drive customer retention, product adoption, and expansion