Customer Support Specialist

ClubReady, LLC

. Provide first-level customer support for ClubReady software products through tickets, live chat, phone, and Zoom .

Posted 9/18/2026full-timeRemote • Arizona • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities through effective communication and problem-solving skills, with a focus on managing support tickets and improving customer experience. Proficient in using Zendesk and creating documentation to enhance service delivery.

Highest-signal resume keywords

Customer SupportZendesk ManagementProblem-Solving SkillsWritten And Verbal CommunicationCustomer Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportTroubleshootingTicket ManagementDocumentation CreationKnowledge Base Development

Soft Skills

Interpersonal SkillsEmpathyCollaborationDetail OrientedMultitasking

Tools & Technologies

ClubReady SoftwareZendeskZoom

Industry Keywords

SaaS EnvironmentFitness Studio ExperienceCustomer Satisfaction Targets

About the role

Key responsibilities & impact

Provide first-level customer support for ClubReady software products through tickets, live chat, phone, and Zoom
Manage support tickets in Zendesk
Identify and resolve customer issues using troubleshooting methods and resources
Communicate customer concerns, solutions, ticket status, and resolutions verbally and in writing
Maintain accurate records of customer interactions, issues, and resolutions
Own customer issues, resolve them, or escalate them to appropriate teams
Create documentation and knowledge base articles
Liaise between clients and management to improve the customer experience
Meet live chat, response time, and customer satisfaction targets

Requirements

What you’ll need

College degree preferred and/or up to a year of equivalent relevant experience
Fitness studio experience with ClubReady is a plus
Prior customer service experience in a SaaS environment preferred but not required
Sound judgment and excellent problem-solving skills
Ability to work with technical and non-technical customers
Personable and comfortable in a customer-facing role
Ability to build relationships with customers
Superb written and verbal communication skills
Ability to empathize with customers
Strong interpersonal and collaboration skills
Ability to work well under pressure
Detail oriented
Flexibility to work irregular hours when required
Excellent multitasking and problem-solving skills
Team player driven by success and willingness to demonstrate leadership
Must be located in one of the specified states: Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Iowa, Kansas, Kentucky, Massachusetts, Minnesota, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin
Availability for any weekday shift between 6:00 AM and 9:00 PM CT

Benefits

Comp & perks

Full-time schedule
Consistent schedule once training is completed
Equal opportunity employment
Diverse and inclusive workplace