ClubReady, LLC

Customer Support

• Provide first-level customer support for ClubReady software products through tickets, live chat, phone, and Zoom
• Manage support tickets in Zendesk
• Identify and resolve customer issues using troubleshooting methods and resources
• Communicate customer concerns, solutions, ticket status, and resolutions verbally and in writing
• Maintain accurate records of customer interactions, issues, and resolutions
• Own customer issues, resolve them, or escalate them to appropriate teams
• Create documentation and knowledge base articles
• Liaise between clients and management to improve the customer experience
• Meet live chat, response time, and customer satisfaction targets

Customer Support Specialist