Import Division Manager

Clutch Global Logistics, Inc.

. Directly manage, schedule, and balance workload across a team of import operators .

Posted 9/15/2026full-timeLombard • Illinois • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing import operations, including team leadership, performance reviews, and compliance audits. Proficient in overseeing air and ocean import shipments while ensuring profitability and adherence to regulatory standards.

Highest-signal resume keywords

Import Operations ManagementTeam LeadershipPerformance ReviewsCargoWise ProficiencyP&L Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

International Freight ForwardingImport RegulationsINCOTERMSCost ProcurementRate ManagementOcean ContractsClient Routed FreightAgent Routed FreightPerformance CoachingCompliance Audits

Soft Skills

Written CommunicationVerbal CommunicationTeam BuildingProblem SolvingCustomer Relationship Management

Tools & Technologies

CargoWise

Industry Keywords

Air ImportOcean ImportFCLSOPsShipment MilestonesVendor SourcingCarrier SourcingProfitability ReportingImport Book ProfitabilityDepartment P&L

About the role

Key responsibilities & impact

Directly manage, schedule, and balance workload across a team of import operators
Hire, onboard, and train new operators; build a structured ramp-up process
Conduct performance reviews, provide coaching, and manage corrective action when needed
Serve as escalation point for complex files, difficult customers, and carrier/agent disputes
Build team morale and accountability within the import department
Oversee end-to-end execution of air and ocean import shipments from file opening through final delivery
Review and approve high-risk, high-value, or non-routine import files
Monitor shipment milestones and resolve exceptions and delays
Ensure accuracy of entries, bills of lading, delivery orders, and invoicing
Maintain and improve department SOPs
Keep the team current on regulatory changes affecting import processes
Complete compliance audits
Own client import-book profitability, file-level margins, and department P&L
Manage timely and accurate A/R and A/P billing
Improve efficiency and reduce costs without compromising service
Manage cost procurement and markup strategy with sales input
Act as senior contact for key accounts on import-related issues
Maintain relationships with overseas agents, carriers, and customs brokers
Ensure proactive client communication on shipment status
Enhance the Import department’s use of CargoWise with the Director of Compliance
Assist with IT solutions, new system implementation, and continuous process improvement
Identify, develop, implement, and oversee new products

Requirements

What you’ll need

At least 5 years of experience in international freight forwarding, with meaningful time in import operations specifically
Prior supervisory or team-lead experience — direct people management, not just operational ownership
Experience with performance reviews
Strong working knowledge of import and INCOTERMS
Strong written and verbal communication skills
Bachelor's degree is preferred, but not required
Experience with CargoWise is preferred, but not required
Experience managing departmental P&L or profitability reporting is preferred, but not required
Background in both air and ocean import modes, particularly FCL, is preferred, but not required
Experience with cost, vendor, and carrier sourcing is preferred, but not required
Experience with rate management and quoting is preferred, but not required
Experience with Ocean Contracts is preferred, but not required
Experience with Client routed freight and Agent routed freight is preferred, but not required

Benefits

Comp & perks

Potential for Performance Bonus
Annual Corporate Sponsored 401k Contributions
Paid Time Off (PTO)
401k Savings Plan (Traditional & Roth Plans)
Health Insurance - employee and dependents PPO & HMO offered (Majority Funded by Employer)
Dental Insurance - employee and dependents (Fully Funded by Employer)
Vision Insurance - employee and dependents (Fully Funded by Employer)
Short-term & Long-term Disability Insurance (Fully Funded by Employer)
Group Life Insurance (Fully Funded by Employer)
Various Additional Perks & Benefits
Blended (Office and Remote) work location