Clutch Global Logistics, Inc.

Manager

• Directly manage, schedule, and balance workload across a team of import operators
• Hire, onboard, and train new operators; build a structured ramp-up process
• Conduct performance reviews, provide coaching, and manage corrective action when needed
• Serve as escalation point for complex files, difficult customers, and carrier/agent disputes
• Build team morale and accountability within the import department
• Oversee end-to-end execution of air and ocean import shipments from file opening through final delivery
• Review and approve high-risk, high-value, or non-routine import files
• Monitor shipment milestones and resolve exceptions and delays
• Ensure accuracy of entries, bills of lading, delivery orders, and invoicing
• Maintain and improve department SOPs
• Keep the team current on regulatory changes affecting import processes
• Complete compliance audits
• Own client import-book profitability, file-level margins, and department P&L
• Manage timely and accurate A/R and A/P billing
• Improve efficiency and reduce costs without compromising service
• Manage cost procurement and markup strategy with sales input
• Act as senior contact for key accounts on import-related issues
• Maintain relationships with overseas agents, carriers, and customs brokers
• Ensure proactive client communication on shipment status
• Enhance the Import department’s use of CargoWise with the Director of Compliance
• Assist with IT solutions, new system implementation, and continuous process improvement
• Identify, develop, implement, and oversee new products

Import Division Manager