Cluttons

Head of Department

• Lead and develop the London Building Surveying team to achieve growth, utilisation and profitability targets
• Deliver fee income commensurate with a senior leadership position
• Develop and implement the business plan for the London Building Surveying practice
• Expand market presence through strategic business development and client relationship management
• Maintain and strengthen existing client relationships while securing new instructions
• Ensure delivery of exceptional service standards across all projects and commissions
• Contribute to wider Building Consultancy and business objectives
• Support recruitment, retention and succession planning within the team
• Drive graduate and APC development programmes
• Provide accurate management reporting, forecasting and pipeline updates
• Ensure compliance with company policies, governance requirements and professional standards
• Lead, manage and inspire the London Building Surveying team
• Foster a collaborative, high-performance culture
• Coach, mentor and support Surveyors, Senior Surveyors and Graduates
• Lead recruitment activities and workforce planning
• Champion professional development, APC progression and talent retention
• Promote innovation, best practice and knowledge sharing
• Act as a visible leader within the London office and wider Building Consultancy business
• Develop and maintain relationships with key clients, developers, investors, lenders and professional contacts
• Lead strategic business development initiatives and identify new revenue opportunities
• Prepare and present fee proposals, tender submissions and client presentations
• Act as a senior ambassador for the business within the London property market
• Attend industry events and build external networks
• Drive growth across existing accounts while securing new instructions and framework appointments
• Work collaboratively across service lines to maximise cross-selling opportunities
• Take responsibility for revenue, profitability and utilisation targets
• Manage team workload, resource allocation and succession planning
• Forecast revenues, business opportunities and work pipeline
• Monitor team performance against financial and operational objectives
• Improve profitability and operational efficiency
• Contribute to annual budgeting, business planning and strategic growth initiatives
• Ensure delivery against client and corporate contractual requirements
• Ensure adherence to company procedures, quality standards and professional regulations
• Monitor operational and project-related risks
• Support continuous improvement initiatives
• Maintain compliance with RICS standards and internal governance requirements
• Ensure consistent service delivery and client experience
• Evaluate, adapt and improve standards, techniques and procedures

Head of Building Surveying