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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational skills and the ability to manage multiple competing priorities while providing comprehensive business support for valuation teams. Proficient in client onboarding, invoicing, and maintaining data quality within electronic filing systems.
Highest-signal resume keywords
Business Support ExperienceMicrosoft Office ProficiencyValos System KnowledgeClient Onboarding ExperienceProject Coordination Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data Quality ManagementDocument FormattingInvoicingProcess ImprovementTask Management
Soft Skills
Excellent CommunicationInterpersonal SkillsOrganizational SkillsProactive AttitudeConfidentiality Maintenance
Tools & Technologies
ValosMonday.comSharePoint
Industry Keywords
ValuationPropertySurveyingClient SupportBilling Administration
About the role
Key responsibilities & impact- Provide Business Support administration for Valuation teams, including onboarding clients and suppliers, invoicing, adding new jobs to pipelines and document formatting
- Maintain accurate, organised and compliant electronic files throughout the lifecycle of an instruction, including shared drives and SharePoint sites
- Own data quality across Valuation instructions, ensuring information is complete, accurate and updated promptly
- Monitor the shared Business Support inbox and task board
- Provide reception and front-of-house cover as part of the wider Business Support team when required
- Use and support Valos within the valuation reporting process, maintaining accurate information and helping colleagues use the system effectively
- Answer overflow switchboard calls
- Cover team members during leave
- Develop understanding of client and lender requirements and reflect them in administrative processes
- Identify tasks that can transfer from fee earners to Business Support to release capacity for technical and client-facing work
- Manage competing priorities across Valuations teams and communicate clearly when deadlines or requirements conflict
Requirements
What you’ll need- Previous experience in Business Support, operations, team support or a similar role
- Excellent communication and interpersonal skills
- Highly organised and confident managing multiple competing priorities
- Confidence working with senior stakeholders and constructively challenging, chasing and holding colleagues accountable for actions and deadlines
- Confidence using Microsoft Office and working with systems, processes and data
- Some experience coordinating or delivering smaller projects and process improvements
- Professional attitude and ability to maintain confidentiality
- Positive, proactive and reliable
- Comfortable working in a busy, deadline-driven environment
- Enjoys developing specialist knowledge and becoming embedded within supported teams
- Desirable: Experience using Valos or another valuation/reporting platform
- Desirable: Previous experience within property, surveying or Valuations
- Desirable: Experience supporting valuation reports or property-related instructions
- Desirable: Experience of Monday.com
- Desirable: Experience with client onboarding, billing and audit/compliance administration
Benefits
Comp & perks- 25 days holiday, increasing with length of service to a maximum of 30 days
- Enhanced auto enrolment pension scheme
- Life assurance
- Interest-free season ticket loans
- Cycle to work scheme
- Flu and eye care vouchers
- Employee Assistance Programme with 24/7 health and wellbeing support
- Help@Hand Remote GP app
- Employee discounts at retailers, restaurants, supermarkets, leisure venues, gyms and more
- Family and wellbeing policy, including enhanced maternity pay, menopause support, neurodiversity support, carer support and company sick pay
- Flexible benefits policy
- Option to purchase up to 5 additional holiday days
- Discounted gym membership
- Discounted dental insurance
- Discounted private medical insurance
- Discounted critical health insurance