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Application Operations Manager
Clyde & Co. Lead and develop the Applications Operations team within a global IT environment .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing Applications Operations teams, with a focus on incident management, operational efficiency, and stakeholder collaboration. Proven ability to analyze trends, drive improvements, and ensure high-quality customer service in a global IT environment.
Highest-signal resume keywords
Applications Operations ManagementIncident ManagementChange ManagementTeam LeadershipKPI Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ManagementProblem ManagementChange ManagementOperational KPIsTrend AnalysisTechnical Issue ResolutionApplication MonitoringConfiguration ManagementAutomation InitiativesService Improvement
Soft Skills
People LeadershipCoachingCommunicationCollaborationCustomer Service Orientation
Tools & Technologies
Reporting ToolsTicketing SystemsOperational Metrics
Industry Keywords
Professional ServicesGlobal IT EnvironmentLaw Firm Experience
About the role
Key responsibilities & impact- Lead and develop the Applications Operations team within a global IT environment
- Manage team capacity, skills and resources to balance operational requirements, cost goals and customer service
- Oversee application and platform changes, releases, service requests and operational maintenance
- Lead incident management, root cause analysis, corrective actions and workarounds
- Act as an escalation point for major incidents and outages, including outside normal working hours when required
- Develop and maintain incident, ticket-handling and escalation processes
- Track KPIs and analyse trends to identify improvements
- Monitor application environment health and respond to alerts and operational issues
- Oversee audits and analysis supporting configuration management and consistency
- Support integration of new application services
- Contribute to automation, consolidation and centralisation initiatives
- Ensure operational activity is completed and documented according to required standards and procedures
- Identify system and service improvements and recommend changes or reconfigurations
- Oversee team training, coaching and development
- Participate in Change Advisory Board meetings
- Establish and communicate the team’s on-call schedule
- Build relationships across IT and the wider business and manage stakeholder expectations
- Contribute to the wider IT leadership team and promote collaboration, accountability, innovation and continuous improvement
Requirements
What you’ll need- Proven experience directly managing an Applications Operations team, ideally within a law firm or professional services environment
- Strong people leadership skills, including coaching, motivating and developing team members
- Experience working successfully with global teams and end users
- Practical experience of incident, problem and change management
- Experience managing operational queues and escalated issues
- Experience with infrastructure and operational KPIs, reporting tools and metrics
- Ability to analyse trends and identify improvements
- Strong analytical and problem-solving abilities
- Ability to research technical issues and drive problems through to resolution
- Strong customer service orientation
- Excellent written, verbal and interpersonal communication skills
- Ability to communicate technical ideas in clear, business-friendly language
- Ability to prioritise and deliver effectively in a high-pressure operational environment
- Ability to manage competing demands and major incidents
- Highly self-motivated and detail-focused
- Collaborative approach and ability to work effectively across teams
- Track record of driving short-term operational priorities while remaining aligned with longer-term goals
- A degree in Computer Science or a related discipline is preferred
Benefits
Comp & perks- Modern, flexible working: minimum 2 days each week from the office and 3 days from home
- Structured learning and development programmes
- Secondment opportunities
- Internal mobility across global offices
- Life assurance from day one
- Season ticket loans
- Lifestyle discounts
- Annual Wellbeing Day
- 24/7 Employee Assistance Programme
- Pro bono, volunteering and charitable partnership opportunities
- Global DEI initiatives and leadership programmes
- Community impact through volunteering and sustainability initiatives