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Senior Claims Operations Coordinator – Aviation Liability
Clyde & Co. Provide operational, administrative and reporting expertise to the Claims Team .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in claims administration, client reporting, and data management while ensuring compliance with regulatory and contractual obligations. Proven ability to lead and mentor teams, manage operational performance, and drive continuous improvement initiatives.
Highest-signal resume keywords
Claims AdministrationClient ReportingData ManagementKPI ManagementMicrosoft Excel Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims HandlingSmall Claims Litigation ProcessesAuditsService Level AgreementsData AnalysisOperational ProceduresQuality AssuranceFinancial AdministrationReporting RequirementsContractual Obligations
Soft Skills
Attention to DetailOrganizational SkillsVerbal CommunicationWritten CommunicationRelationship Building
Tools & Technologies
Claims Management SystemsData Analysis ToolsMicrosoft Office
Industry Keywords
LitigationInsuranceLegal ServicesAviationTravelClient Governance
About the role
Key responsibilities & impact- Provide operational, administrative and reporting expertise to the Claims Team
- Coordinate client reporting, data management, service delivery, financial administration and claims administration
- Provide day-to-day supervision, guidance and mentoring to junior team members
- Progress new claims promptly and maintain accurate data
- Ensure reporting requirements and contractual obligations are fulfilled
- Support client contractual requirements, internal KPIs, reporting obligations and escalation processes
- Support operational services across the Claims Team within agreed timescales
- Support end-of-claim procedures, including payment facilitation and reimbursement of agreed costs
- Support billing and e-billing processes with Finance and other stakeholders
- Prepare, produce and distribute client reports and management information
- Maintain client contractual documentation, records and operational procedures
- Handle client information in accordance with regulatory, contractual and internal data protection requirements
- Support KPI, SLA, governance and performance reporting for airline clients
- Maintain and monitor claims management systems and procedural consistency across jurisdictions
- Oversee the Claims Team administrative function
- Ensure matter intake procedures are followed and exceptions are managed
- Investigate and resolve data and process-related queries
- Support service performance investigations and review operational data and quality assurance findings
- Monitor operational trends and identify risks, challenges and improvement opportunities
- Contribute to continuous improvement initiatives
- Maintain training materials, operational procedures and process documentation
- Build relationships with internal teams, airline clients and external stakeholders
- Respond to stakeholder queries professionally, proactively and promptly
Requirements
What you’ll need- Experience within a litigation, claims handling, insurance or legal services environment
- Strong understanding of small claims litigation processes and procedures
- Experience supervising administrative teams and overseeing administrative functions
- Experience managing client data and reporting within a professional service or claims environment
- Experience working with audits, service level agreements (SLAs) and key performance indicators (KPIs)
- Advanced proficiency in Microsoft Office applications, particularly Excel
- Strong analytical skills and ability to interpret data and produce meaningful management information
- Excellent attention to detail and high accuracy
- Strong organisational skills and ability to manage multiple priorities and deadlines under pressure
- Excellent verbal and written communication skills
- Proven ability to build and maintain effective working relationships across teams and functions
- Proactive, confident and self-motivated approach, with ability to work independently and take ownership
- Desirable: experience within the aviation, travel or airline sector
- Desirable: experience of client reporting and management information production
- Desirable: knowledge of claims management systems and data analysis tools
- Desirable: experience supporting client governance and service review meetings
Benefits
Comp & perks- Equal opportunities employer
- Diverse and inclusive workforce
- Pro bono work, volunteering and charitable partnerships
- Commitment to minimising environmental impact and progressing toward the SBTi Net-Zero standard
- Interview process information and privacy notice provided