Intern - Customer Experience Management Officer

CMA CGM

. Create and update customer-facing communication materials, including emails, newsletters, presentations, FAQs, and guides .

Posted 9/21/2026internshipMarseille • FranceEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills and proficiency in content creation for customer engagement, while effectively analyzing customer feedback and improving the customer journey. Capable of coordinating cross-functional teams and managing projects to enhance customer loyalty and retention.

Highest-signal resume keywords

Content CreationCustomer Engagement CampaignsData AnalysisProject ManagementMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content ProductionDigital Marketing PrinciplesCustomer Journey MappingCustomer Feedback AnalysisPromotional Material Development

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationStrong Organizational SkillsInterpersonal SkillsCreative Mindset

Tools & Technologies

Microsoft PowerPointMicrosoft ExcelMicrosoft WordCanvaSocial Media Platforms

Industry Keywords

Customer ExperienceCustomer LoyaltyCustomer RetentionMarketingCommunication

About the role

Key responsibilities & impact

Create and update customer-facing communication materials, including emails, newsletters, presentations, FAQs, and guides
Assist in planning and executing customer engagement campaigns
Produce content for digital channels
Ensure consistency of messaging and brand identity across customer touchpoints
Support development of promotional and educational materials
Help map and improve the customer journey by identifying communication opportunities
Collect, organize, and analyze customer feedback from surveys and other channels
Assist in preparing reports and presentations on customer satisfaction and engagement metrics
Support initiatives aimed at improving customer loyalty and retention
Coordinate with Marketing, Sales, Customer Support, and Product teams
Assist in organizing customer events, webinars, and product launches
Monitor campaign performance and recommend data-based improvements

Requirements

What you’ll need

Currently pursuing a Bachelor's or Master's degree in Marketing, Communication, Business, Customer Experience, or a related field
Excellent written and verbal communication skills in English
Proficiency in Microsoft Office (PowerPoint, Excel, Word)
Strong organizational and project management abilities
Good analytical skills and ability to interpret customer data
Familiarity with Canva (desirable)
Knowledge of social media platforms and digital marketing principles (desirable)
Creative mindset with attention to detail; curious and proactive (desirable)
Customer-oriented with strong interpersonal skills; team player with a positive attitude (desirable)