CMA CGM

Product Manager

• Analyze market trends, including volume, capacity, and price trends, and identify competitors’ product strategies
• Identify new target markets through market analysis and competition benchmarking
• Devise new rotations or optimize existing rotations to improve profitability or schedule reliability
• Conduct profitability analysis and risk assessment
• Support analysis for building product partnerships with regional shipping lines
• Assist in creating business plans and presentations for top management
• Research and collect macroeconomic variables impacting shipping demand

Market and Product Management Intern

Pricing Analyst

• Develop accurate, competitive, and profitable pricing solutions for Contract Logistics opportunities
• Analyze warehouse operating costs, financial data, and P&L performance
• Create and enhance pricing tools, templates, and methodologies
• Establish and maintain pricing standards, best practices, and process documentation
• Ensure pricing proposals align with CEVA policies, financial objectives, and operational standards
• Collaborate with Business Development, Solutions Design, Finance, and Operations
• Mentor and support new team members
• Contribute to continuous improvement initiatives
• Evaluate customer requirements, costs, and market conditions to balance competitiveness and profitability

Implementation Specialist

• Support implementations of new clients and new facilities in the CEVA Contract Logistics network
• Support site setup, facility outfitting, layout execution, and process optimization activities in the fulfillment center
• Collaborate with Solution Design and local Operations & Facilities teams to define facility layouts and racking elevation changes
• Maintain AutoCAD layouts
• Implement CEVA standards related to LEAN, Continuous Improvement, Tier Boards, and KPIs
• Partner with Operations to propose and execute process optimization projects improving efficiency, safety, and quality
• Observe operations and ensure Work Instructions are followed and reflect actual processes
• Partner with Project Management and Procurement to ensure equipment and supplies are ordered, tracked, delivered, and implemented on time and within budget
• Maintain layouts, ensure facility readiness actions are completed, track capital investments, and implement engineering standards
• Collaborate with implementation project teams and local Operations & Facilities teams to complete actions on time and within budget

Implementation Engineer

General

• Assist with identification and tracking of units moving in the domestic program to ensure timely return to set port locations
• Respond to emails and street turn requests for domestic customers
• Provide clear and accurate customer support by phone
• Update reporting matrices to provide understanding and feedback on units moving throughout the network
• Assist with processing domestic customer invoices
• Track units for per diem issues and billing
• Communicate with the Equipment team to help supply potential surplus to customers
• Support other reporting functions and daily information flow
• Assist team members to ensure coverage and daily updates to back-office functions
• Perform miscellaneous related duties or projects as assigned

Domestic Equipment Coordinator

Operations

• Manage equipment balance and monitor control procedures
• Ensure and monitor city limit, up country and international shipment delivery
• Fulfil all validated booking requests according to applicable procedures
• Arrange release of empty containers and container fitting materials according to validated bookings
• Address customer complaints resulting from delays in container positioning or collection
• Update and circulate bookings awaiting container positioning
• Prepare and circulate container stock reports to management and agency staff
• Transfer containers and fitting materials from ports to designated storage facilities
• Monitor stock levels of containers, seals, and fitting materials and alert management
• Update periodic billing and consumption reports for container fitting materials
• Monitor and coordinate transfer or evacuation of empty containers and related supplier invoices
• Collect commercial forecasts and prepare forecasts
• Participate in periodic activity meetings
• Apply Logistics Regional and Head Office stock-management instructions
• Monitor city limits, up-country, and international shipment delivery or pickup for road transport
• Update systems and create transport purchase orders
• Control transport invoices
• Perform other duties within the scope of competencies as assigned

Logistics Operations Professional

Engineer

• Design, execute, and coordinate improvement and implementation projects
• Focus projects on process design and performance, including throughput times, delivery, and quality
• Serve as expert for a subprocess such as Inbound, Pick&Stow, or Outbound
• Share knowledge with other warehouses
• Work on optimization projects with central teams
• Collaborate with Engineers, Operational teams, the Control Room, and leadership team
• Design new processes and analyze current warehouse flow
• Create business cases for proposed changes
• Improve operational KPIs
• Manage implementation projects for new products with customers
• Identify desired changes by analyzing existing processes, procedures, and WMS systems
• Coordinate partial implementation or improvement projects
• Advise internal and external stakeholders
• Report on and administer project work

Logistics Engineer

• Analizar, modelar e implementar mejoras en flujos de trabajo de gestión de inventarios, almacenes, transporte y logística inversa
• Mapear y documentar procesos logísticos actuales (as-is) y futuros (to-be) utilizando BPMN
• Realizar análisis de brechas para identificar cuellos de botella, puntos de dolor, duplicidad de tareas y oportunidades de reducción de desperdicios mediante principios Lean
• Diseñar flujos de trabajo óptimos para reducir tiempos de ciclo y mejorar la precisión operativa en picking, packing y planificación de rutas
• Colaborar con TI para traducir requisitos de procesos en configuraciones de WMS, TMS y ERP
• Identificar y evaluar oportunidades de automatización RPA
• Liderar la gestión del cambio, redactar Procedimientos Operativos Estándar (SOPs) y capacitar a equipos de almacén y transporte
• Definir y monitorear KPIs logísticos como costo por envío, entrega a tiempo, tasas de error en picking y tiempos de ciclo de pedido a entrega
• Realizar auditorías periódicas de procesos para asegurar el cumplimiento de políticas internas y regulaciones del sector
• Fomentar una cultura de mejora continua en toda la cadena de suministro
• Reportar al Gerente de Contratación

Ingeniero de Mejora Continua

Human Resources

• Prepare and regularly update vacancy reports
• Manage recruitment processes including job advertising, sourcing, interviewing, reference checking, and employment contract preparation
• Obtain hiring confirmation from HOD and Manager
• Review job descriptions with HOD
• Create job requisitions in MyHR and post jobs to Group LinkedIn and local job posting websites such as JobsDB by Seek
• Screen candidates and send potential candidates to relevant parties for interviews
• Prepare offer emails and employment contracts
• Input new joiner data in MyHR
• Ensure timely recruitment of suitable candidates in accordance with company requirements
• Coordinate and conduct employee orientation and implement onboarding programs
• Support the Assistant HR Manager and HR Manager with assigned HR-related duties
• Assist the HR Manager with learning and talent management coordination
• Evaluate external training effectiveness and instructor performance, with recommendations for improvement
• Maintain accurate records of training activities in the company Training System
• Prepare and submit training reports to relevant government authorities, such as the Skill Development Department
• Participate in special HR projects locally and regionally
• Help organize HR activities such as staff parties, town halls, and sports activities
• Liaise between supporting departments such as administration and finance teams

Human Resources Officer

Supply Chain

• Develop critical relationships with internal and external customers
• Assist with account management, including maintaining customer profiles, details, and service needs
• Address complex or escalated questions and concerns regarding shipments, billing, status, services, carriers, and other needs
• Manage document accuracy using complex knowledge of customers, carriers, and procedures
• Oversee services requiring special or expedited handling
• Track orders and shipments and assist with tracing, including complex domestic and international operations
• Process operational data in software systems and applications
• Identify missing or potential operational or service concerns and resolve them with appropriate groups
• Use databases, logs, and other sources to locate and verify complex information
• Run, analyze, and summarize operational reports and details
• Present information to co-workers or supervisors as needed
• Interface with carriers to understand requirements and track shipments or details
• Ensure compliance with company policies and procedures
• Maintain a safe and effective work environment and assist others with operational matters
• Create and process required shipping documents
• Review shipping documents for operational accuracy and answer customer questions

Supply Chain Operations Specialist III

• Maintain inventory at required levels in depots and terminals by comparing inventory and booking levels
• Perform equipment confirmation and release at depots and terminals in corresponding systems
• Reduce empty idle time by coordinating with depots, terminals, port operations, and maintenance and repair teams
• Approve trucking payments by processing email requests and creating work orders for container drays and chassis splits
• Manage off-hire and on-hire programs with leasing companies and HO Logistics
• Rebill misuse of empty units returned to incorrect locations
• Coordinate with other shipping lines regarding subleasing of units
• Resolve problems for internal and external customers
• Propose vessel loadback counts and assist with loadback preparation and planning
• Perform miscellaneous related duties or projects as assigned

Equipment Coordinator

Payroll

• Process multi-state, multi-cycle payrolls from beginning to end
• Coordinate with supervisors and managers to ensure payroll records are accurate
• Audit time entries and adjust records as needed
• Resolve payroll discrepancies and prepare management and accounting reports
• Coordinate payroll audit workflows and finalize payroll in UKG
• Coordinate, audit and fund 401K uploads for all pay groups
• Manage tax accounts, registrations, tax rate changes, POA filings and third-party access
• Establish garnishment controls, and manage and audit garnishment withholdings and responses
• Audit and review employee tax setup and correct historical records
• Assist with HRIS and payroll system maintenance and configuration
• Respond to payroll inquiries from associates and managers
• Coordinate UKG training for associates and managers when needed
• Assist with year-end W2 reporting, tax reconciliation and additional annual compensation processing
• Provide workflow management and mentorship to the payroll team
• Serve as backup to the Payroll Manager
• Perform miscellaneous related duties and projects as assigned

Senior Payroll Specialist

Strategy

• Conduct market research, benchmarking, and in-depth quantitative and qualitative analyses on Group activities and markets
• Produce high-quality slide presentations for senior management and clients
• Synthesize mission outputs and contribute to formalizing the team’s intellectual capital
• Track and publish mission KPIs and participate in key steering meetings
• Contribute to live strategic projects covering M&A integrations, geographic expansion and new entity creation, organizational restructuring, HR transformation, and customer experience improvement
• Participate in internal process automation and team operations improvement

Group Strategic Advisory Intern

Insurance

• Contribute to the Group's “Top Risks” analysis
• Analyze the Group's most strategic risks
• Prepare materials for interviews with business divisions
• Help formalize risk analysis summaries
• Provide analytical support for other risk mapping exercises
• Structure data and prepare presentation materials
• Contribute to the continuous improvement of Risk function tools and methods
• Produce communication materials for the network of correspondents
• Conduct research and analysis on geopolitical, macroeconomic, and competitive risks
• Produce concise, management-ready briefing notes

Group Risk Management Intern

Customer Support

• Create and update customer-facing communication materials, including emails, newsletters, presentations, FAQs, and guides
• Assist in planning and executing customer engagement campaigns
• Produce content for digital channels
• Ensure consistency of messaging and brand identity across customer touchpoints
• Support development of promotional and educational materials
• Help map and improve the customer journey by identifying communication opportunities
• Collect, organize, and analyze customer feedback from surveys and other channels
• Assist in preparing reports and presentations on customer satisfaction and engagement metrics
• Support initiatives aimed at improving customer loyalty and retention
• Coordinate with Marketing, Sales, Customer Support, and Product teams
• Assist in organizing customer events, webinars, and product launches
• Monitor campaign performance and recommend data-based improvements

Intern - Customer Experience Management Officer

Analyst

• Drive, develop, and manage shipping trades to earn customers’ loyalty and optimize vessel loading capacity
• Analyze and identify market opportunities by trade using knowledge of the CMA CGM network and commercial ecosystem
• Perform customer segmentation and target strategic accounts
• Support the agency CCO in defining and piloting commercial strategy, including budgets and action plans
• Manage IFF, GA and local VIP tenders, ensuring competitive and compliant offers
• Report pricing and routing issues to Lines
• Build and analyze vessel profiles to support optimal capacity utilization
• Produce accurate commercial forecasts and contribute to business intelligence initiatives
• Coordinate Head Office/Regional Office Lines and Sales Offices
• Collaborate with CMA CGM departments and Head Office to ensure seamless information flow and execution
• Act as a key link between local operations and Group strategy