Supply Chain Operations Specialist III

CMA CGM

. Develop critical relationships with internal and external customers .

Posted 9/21/2026full-timeMt. Juliet • Tennessee • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in logistics and operations support, with a strong ability to manage customer relationships, track shipments, and ensure compliance with policies. Proficient in utilizing software applications and databases to analyze operational data and resolve service concerns.

Highest-signal resume keywords

Logistics Operations SupportCustomer Relationship ManagementOperational Reporting and AnalysisDatabase UtilizationShipping Document Accuracy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics ManagementOperational Data ProcessingShipment TrackingReport PreparationComplex Problem Solving

Soft Skills

Professional CommunicationTeam CollaborationAdaptability in Fast-Paced Environments

Tools & Technologies

Microsoft OfficeWeb-Based ApplicationsLogistics Software

Certifications & Qualifications

High School Graduate or GEDAssociate Degree Preferred

Industry Keywords

TransportationShippingCarrier ManagementOperational ComplianceService Needs

About the role

Key responsibilities & impact

Develop critical relationships with internal and external customers
Assist with account management, including maintaining customer profiles, details, and service needs
Address complex or escalated questions and concerns regarding shipments, billing, status, services, carriers, and other needs
Manage document accuracy using complex knowledge of customers, carriers, and procedures
Oversee services requiring special or expedited handling
Track orders and shipments and assist with tracing, including complex domestic and international operations
Process operational data in software systems and applications
Identify missing or potential operational or service concerns and resolve them with appropriate groups
Use databases, logs, and other sources to locate and verify complex information
Run, analyze, and summarize operational reports and details
Present information to co-workers or supervisors as needed
Interface with carriers to understand requirements and track shipments or details
Ensure compliance with company policies and procedures
Maintain a safe and effective work environment and assist others with operational matters
Create and process required shipping documents
Review shipping documents for operational accuracy and answer customer questions

Requirements

What you’ll need

High School graduate or GED required
Associate Degree or equivalent combination of work experience preferred
Two years of specialized logistics or related operations support experience
Basic to Intermediate proficiency in Microsoft Office, Internet, web-based, and job-specific software applications
Ability to utilize databases and systems to review and verify logistics and transportation information
Ability to prepare operational reports, queries, and service information
Ability to track and trace basic shipments or product, typically domestic and more complex
Capable of working with providers, carriers, and services in a transportation/logistics environment
Able to identify operational delays and communicate and work to resolve potential concerns or delays
Ability to operate in a fast-paced and changing environment, both as a team member and individual contributor
Ability to communicate professionally with onsite and remote customers

Benefits

Comp & perks

Competitive Paid Time Off
401(k) with company match
Health insurance
Employee benefits platform with discounts on gym memberships and retail, travel, car, and hospitality brands
Pet insurance
Multiple health plans with company contribution to health savings account
Prescription, dental, and vision coverage
Company-paid life insurance
Accident insurance
Short- and long-term disability coverage
Employee assistance plan
Voluntary additional life insurance
Voluntary AD&D coverage
Buy-up short- and long-term disability
Critical illness coverage
Identity theft and legal plan
Flexible Paid Time Off programs
Company-paid holidays
Tuition reimbursement program
Career development opportunities