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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates clinical leadership and operational oversight in mental health service delivery, with expertise in managing interdisciplinary teams, intake systems, and EMR platforms while ensuring compliance with ethical and regulatory standards.
Highest-signal resume keywords
Clinical LeadershipOperational OversightEMR Systems ManagementProject ManagementInterdisciplinary Care Models
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical OversightIntake Systems ManagementWaitlist ManagementFinancial ManagementPolicy DevelopmentPerformance EvaluationData Quality ImprovementTrauma-Informed CareCulturally Safe PracticesCommunity Resource Navigation
Soft Skills
Communication SkillsConflict ResolutionTeam MotivationStakeholder EngagementFlexibility
Certifications & Qualifications
Master’s Degree in Clinical or Health Administration
Industry Keywords
Mental Health Service DeliveryClinical Care NetworkRegulated Health ProfessionalsCommunity Mental Health SupportSystemic InequitiesInterdisciplinary Models of CarePrivacy LegislationUnionized Environment
About the role
Key responsibilities & impact- Provide clinical leadership and oversight for the Mind & Mood Clinical Care Network
- Supervise and provide collaborative leadership with psychiatrists, family physicians, and other mental health professionals
- Ensure clinical services meet professional, ethical, regulatory, evidence-informed, trauma-informed, and culturally safe standards
- Collaborate with the Medical Director on clinic policies and procedures
- Support case consultation, clinical decision-making, and interdisciplinary service planning
- Oversee daily clinic operations, scheduling, clinic flow, and appointment coordination
- Directly supervise the Administrative Support Coordinator, including workload, coaching, issue, and performance management
- Oversee intake, triage, waitlists, client allocation, navigation, referrals, and access to services
- Provide advocacy and navigation of community, health system, and internal resources
- Oversee EMR systems, clinical and administrative workflows, documentation, privacy, confidentiality, and client-record security
- Lead improvements to intake, scheduling, reporting, and data quality systems
- Develop, implement, and refine clinic policies, procedures, and operational guidelines
- Support program integration, referral pathways, service planning, expansion, and continuous quality improvement
- Manage future implementation of mental health supports aligned with the Mind and Mood service model
- Oversee clinical-service and operational-performance evaluation
- Prepare reports for leadership, funders, and internal stakeholders
- Support internal and external promotion and communication of clinic services
Requirements
What you’ll need- Master’s degree in a relevant clinical or health administration discipline
- Minimum of 5–7 years of progressive clinical experience, including leadership or management responsibilities
- Experience supervising regulated health professionals
- Experience running a clinic or clinical program that provided direct care for community members seeking mental health support
- Strong understanding of mental health service delivery systems and interdisciplinary models of care
- Demonstrated ability in clinical leadership, operational oversight, and staff supervision
- Experience with intake systems, waitlist management, EMR platforms, and privacy legislation
- Strong financial acumen, communication, and interest holder engagement skills
- Ability to manage complexity, competing priorities, and evolving service demands
- Solid project management experience, including project planning, resource, and financial management
- Leadership skills to lead, motivate, resolve conflict, and lead a high-performing team in a unionized environment
- Flexibility to thrive amid changing conditions and competing deadlines
- Knowledge of systemic inequities related to gender, sex, race, Indigeneity, disability, substance use, and other aspects of identity
- Demonstrated experience communicating in a trauma-informed and culturally safe way
- Experience working alongside psychiatrists is an asset
Benefits
Comp & perks- Mostly remote work arrangement
- Full-time temporary employment
- Work hours from 8:30 am to 4:30 pm, Monday through Friday
- Some on-call may be required where clinic hours exceed the manager’s regular work schedule
- Salary within the Health Employers Association of BC compensation reference plan
- Personal experience with mental illness and/or addiction is an asset