Technical Project Manager

CMMI

. Manage multiple complex technology products, platforms, and programs throughout the full lifecycle, including intake, planning, development, testing, release, operations, enhancement, and retirement .

Posted 11/12/2026full-timeVienna • Virginia • United StatesJuniorMid-Level💰 $120,000 - $141,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing technology products and programs throughout their lifecycle, with a strong focus on IT Service Management (ITSM) processes and project management methodologies. Proficient in utilizing ServiceNow and Azure DevOps for effective project planning, execution, and performance analysis.

Highest-signal resume keywords

IT Service Management (ITSM)ServiceNow ExperienceAzure DevOps ProficiencyProject Management SkillsVendor Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningRisk ManagementBusiness Requirements DevelopmentOperational Procedures CoordinationPerformance MeasurementIncident ManagementChange ManagementRelease ManagementTechnical Support CoordinationContinuous Improvement Practices

Soft Skills

Analytical SkillsProblem-Solving SkillsInterpersonal CommunicationCritical ThinkingTeam Leadership

Tools & Technologies

ServiceNowAzure DevOps

Certifications & Qualifications

Certified Scrum Master (CSM)Project Management Professional (PMP)

Industry Keywords

Financial ServicesRegulated Enterprise EnvironmentsKPISLAOperational Practices

Tech Stack

Tools & technologies

AzureCyber SecurityITSMPMPServiceNow

About the role

Key responsibilities & impact

Manage multiple complex technology products, platforms, and programs throughout the full lifecycle, including intake, planning, development, testing, release, operations, enhancement, and retirement
Develop and maintain project plans, schedules, release calendars, milestones, deliverables, and resource requirements
Coordinate technology initiatives to ensure delivery within established timelines, scope, and budget
Collaborate with leadership and business stakeholders to define KPIs, objectives, product roadmaps, and improvement initiatives
Analyze product and program performance metrics, including incident trends, SLAs, release quality, and adoption, to identify risks and improvement opportunities
Apply ITSM best practices covering incident, problem, change, release, and knowledge management
Use ServiceNow to manage service requests, incidents, problems, changes, and service-level reporting
Collaborate with IT support teams to improve workflows, operational processes, and automation
Define and coordinate Level 1–3 support models, escalation procedures, operational handoffs, runbooks, and knowledge articles
Transition newly implemented technology solutions into production support and ongoing operations
Use Azure DevOps to plan, track, and report on epics, features, backlog items, and software releases
Maintain traceability between operational support requirements, product enhancements, and technology delivery activities
Gather, analyze, document, and coordinate business and technical requirements
Lead project execution, including work planning, scheduling, resource coordination, implementation readiness, and training
Identify and mitigate risks, dependencies, and constraints affecting deliverables or release readiness
Coordinate technology releases according to change windows, production restrictions, and organizational requirements
Resolve cross-functional issues affecting multiple products, projects, or business initiatives
Manage vendor and partner relationships, including scope, delivery commitments, resource estimates, and change orders
Maintain project and product documentation, including roadmaps, release notes, RAID logs, decision logs, and implementation plans
Prioritize assignments involving business analysis, requirements development, system enhancements, and product modifications
Investigate recurring incidents, identify root causes, and implement process improvements
Participate in cross-functional working groups and enterprise technology initiatives
Provide guidance, training, and mentorship to team members
Support departmental policies, procedures, standards, and operational practices
Provide recommendations on complex technical and operational issues
Support change management initiatives and perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree in Business, Management, or a related field, or an equivalent combination of education, training, and experience
2–5 years of project and program management experience
2–5 years of IT Service Management (ITSM) and tiered technical support experience
Hands-on experience with ServiceNow for incident, problem, change, request, and service management processes
Experience using Azure DevOps (ADO) for project planning, backlog management, release tracking, and reporting
Strong understanding of ITSM processes, including incident management, problem management, change management, release management, and knowledge management
Experience coordinating tiered technical support models, including Level 1, Level 2, and Level 3 support
Experience managing technology products, platforms, or programs throughout the full product lifecycle
Demonstrated experience developing business and technical requirements, operational procedures, release plans, and implementation documentation
Experience coordinating technology releases, production deployments, and operational support transitions
Strong project management skills, including project planning, scheduling, resource coordination, risk management, and stakeholder communication
Experience managing multiple concurrent initiatives and adapting to changing priorities and business requirements
Ability to collaborate across engineering, IT support, cybersecurity, business operations, and vendor teams
Experience managing vendor relationships, project scope, delivery commitments, and change requests
Demonstrated ability to lead, train, guide, and mentor team members
Experience collaborating with leadership and management in complex technical or operational environments
Strong understanding of performance measurement, KPIs, SLAs, and continuous improvement practices
Experience identifying and analyzing business requirements and recommending technical or operational solutions
Excellent planning, organizational, analytical, and problem-solving skills
Strong critical-thinking and decision-making abilities
Excellent written, verbal, and interpersonal communication skills, including the ability to explain complex technical information to technical and nontechnical audiences
Ability to analyze complex information, identify trends and relationships, and communicate findings and recommendations clearly
Ability to work independently and collaboratively while managing competing priorities and deadlines
Knowledge of applicable federal and state regulations, industry standards, and organizational policies governing technology products and services preferred
Certified Scrum Master (CSM) certification or equivalent Agile training and experience preferred
Project Management Professional (PMP) certification or equivalent project management training and experience preferred
Experience supporting technology products and platforms within financial services or similarly regulated enterprise environments preferred
Must be eligible to work in the United States; BRMi will not sponsor applicants for work visas
W2 opportunity only

Benefits

Comp & perks

Comprehensive Medical, Dental, and Vision Insurance
Employer-Paid Life Insurance
Employer-Paid Short-Term and Long-Term Disability Insurance
401(k)
Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays
Educational Assistance