CMMI

Paralegal

• Manage the intake of legal matters and provide an initial analysis of potential organizational impact
• Provide prompt, concise, and comprehensive responses to legal and business communications
• Manage high-volume and complex legal matters and prepare counsel for upcoming calls, meetings, and deadlines
• Monitor legal matters and prepare written summaries, case status reports, and case calendars
• Exercise sound judgment and independently resolve issues while escalating matters when appropriate
• Liaise with outside counsel, internal clients, court officials, and other relevant contacts
• Support workplace investigations by coordinating collection, review, organization, and summarization of information and documentation
• Proofread, organize, and maintain legal documents, business communications, correspondence, and other written materials
• Conduct factual and legal research
• Assist with fact investigations and preparation for depositions, hearings, and trials
• Draft business communications, reports, correspondence, and other written materials
• Maintain legal libraries, databases, electronic document management systems, and related records
• Perform other duties as assigned

Scrum Master

• Lead end-to-end delivery of complex technical projects and programs across multiple cross-functional teams
• Lead projects within Agile delivery environments, including PI planning and sprint execution
• Partner with Product Owners, technical leads, development teams, and stakeholders to establish and align backlog priorities
• Facilitate Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives
• Utilize Azure DevOps (ADO) to manage work items, maintain backlogs, track progress, and monitor delivery metrics
• Ensure backlog grooming, sprint planning, and task tracking activities are maintained accurately in Azure DevOps
• Develop and maintain comprehensive project plans, schedules, milestones, deliverables, dependencies, and success measures
• Coordinate project activities and drive accountability to ensure commitments are delivered on schedule
• Manage project and program deliverables to support completion within established scope, schedule, and budget
• Maintain a strong focus on project outcomes and measurable business value
• Proactively identify project risks, dependencies, constraints, and potential blockers and develop appropriate mitigation strategies
• Identify, communicate, escalate, and resolve cross-organizational issues that may impact project or program success
• Analyze complex project challenges and determine effective paths forward
• Drive timely decisions and maintain momentum when navigating ambiguity or competing priorities
• Challenge assumptions and facilitate discussions that clarify objectives and improve project outcomes
• Serve as a central coordination point between project teams, leadership, executives, and other stakeholders
• Build strong cross-functional partnerships and maintain alignment and transparency throughout project execution
• Communicate project status, progress, risks, dependencies, decisions, and outcomes to appropriate stakeholders
• Facilitate discussions with project teams and executives to drive consensus and timely decision-making
• Mentor and guide team members to support effective project and program execution
• Perform other duties as assigned

Senior Scrum Master

Business Intelligence Developer

• Support business decisions within the Digital department through quantitative and qualitative data analysis, reporting, and insights.
• Evaluate the performance of new digital enhancements and steward the experience and performance of mobile, online, and employee-facing products.
• Collect, aggregate, and analyze structured and unstructured data from internal and external sources.
• Communicate findings and provide business strategy recommendations for optimizing digital performance, adoption, containment, self-service, and experience outcomes.
• Develop, maintain, and manage advanced reports, dashboards, scorecards, and BI solutions.
• Define success measures, establish baselines, monitor adoption and performance, and identify usability, journey, and experience opportunities before and after releases.
• Identify and interpret trends and patterns across digital journeys; prepare reports and visualizations including charts, heat maps, funnels, and scorecards.
• Produce actionable KPI reports, improvement opportunities, and root cause analyses.
• Use analytics and metrics for process improvement and data-driven forecasts of costs, risks, impacts, and benefits.
• Connect data components across systems to support reliable reporting and performance measurement.
• Provide reporting solutions and respond to ad-hoc requests across Digital and partner business areas.
• Create specifications for reports, analyses, dashboards, and measurement plans.
• Improve reporting practices, procedures, data definitions, measurement standards, and documentation.
• Develop relationships with team members, subject matter experts, product owners, journey owners, and leaders; work with senior management on complex issues.
• Lead small to medium projects and support larger Digital BI and experience-measurement initiatives.
• Guide lower-level staff on analytic methods, dashboard design, stakeholder communication, and root cause analysis.
• Manage a portfolio of dashboards and analytic products and recommend enhancements, retirements, or governance changes.

Senior Business Intelligence Analyst

Business Intelligence Analyst

• Collect, aggregate, and analyze structured and unstructured data from multiple internal and external sources
• Communicate findings and insights to stakeholders and provide business strategy recommendations for optimizing digital performance, adoption, containment, self-service, and experience outcomes
• Develop, maintain, and manage advanced reporting, dashboards, scorecards, and BI solutions for mobile, online, and employee-facing digital products
• Evaluate new digital enhancements before and after release by defining success measures, establishing baselines, monitoring adoption and performance, and identifying usability, journey, or experience opportunities
• Identify, analyze, and interpret trends and patterns across digital journeys and prepare reports and visualizations including charts, dashboards, heat maps, funnels, and scorecards
• Produce actionable KPI reports, identify operational improvement areas, and perform root cause analysis of digital performance or experience issues
• Use analytics and metrics to improve processes and forecast potential costs, risks, member impacts, employee impacts, and benefits of initiatives
• Connect data components across systems to support reliable reporting, visualization, and digital product performance measurement
• Provide reporting solutions and respond to ad-hoc report requests across Digital and partner business areas
• Create specifications for reports, analysis, dashboards, and measurement plans based on business needs and product objectives
• Assist with practices, procedures, data definitions, measurement standards, and documentation for consistent Digital reporting
• Develop relationships with team members, subject matter experts, product owners, journey owners, and leaders; work with senior management on complex issues
• Lead small to medium projects and support larger initiatives improving Digital BI capabilities and digital experience measurement
• Provide guidance to lower-level staff on analytic methods, dashboard design, stakeholder communication, and root cause analysis
• Manage a portfolio of dashboards and analytic products, monitor usage and performance, and recommend enhancements, retirements, or governance changes

ServiceNow

• Administer and maintain ServiceNow production and non-production environments
• Monitor platform health, performance, stability, availability, and operational readiness
• Manage platform configurations, system properties, plugins, integrations, and platform features
• Conduct platform health assessments and coordinate remediation activities
• Ensure platform adherence to established security, compliance, and governance standards
• Support platform maintenance, patches, hotfixes, and security updates
• Coordinate instance cloning activities across development, QA, test, and production environments
• Maintain environment consistency and alignment between production and non-production instances
• Coordinate upgrade preparation, environment validation, testing support, and post-upgrade stabilization activities
• Manage developer access requests, administrative permissions, and environment provisioning
• Serve as a primary point of contact for ServiceNow platform operational support
• Lead operational reviews with ServiceNow support teams and internal stakeholders
• Review and track incidents, cases, problem records, change requests, platform advisories, defects, and remediation activities
• Escalate critical platform issues and coordinate resolution with ServiceNow support, engineering teams, and vendors
• Track platform defects, problem records, support cases, and remediation plans through resolution
• Participate in platform governance, change reviews, and architecture discussions
• Perform other duties as assigned

ServiceNow Platform Administrator

Consultant

• Serve as a functional and technical subject matter expert for Oracle Incentive Compensation, including delivered capabilities, configuration options, and integration points with Oracle HCM
• Explain Oracle Incentive Compensation capabilities and provide product demonstrations to audiences ranging from individual contributors to senior executives
• Develop level-of-effort estimates for new incentive compensation plans, including configuration, testing, integration, stakeholder validation, and deployment considerations
• Partner with stakeholders to enhance existing incentive compensation plans, identify improvement opportunities, and enable new capabilities
• Lead implementation, enhancement, and optimization of the Oracle Incentive Compensation module within the HR Technology environment
• Ensure alignment of Oracle HCM elements, including Core HR, payroll, benefits, employee data, job attributes, and shared data used by Incentive Compensation
• Develop and execute testing for Incentive Compensation functionality, HCM integrations, data integrity, and end-to-end plan processing
• Troubleshoot complex Incentive Compensation and HCM issues, perform root-cause analysis, and recommend scalable solutions and system enhancements
• Communicate project updates, release information, risks, decisions, and recommendations to implementation teams, stakeholders, and leadership
• Maintain documentation, training materials, operating models, and knowledge-transfer resources
• Lead refinement of the Oracle Fusion RACI matrix and validate role assignments
• Navigate stakeholder relationships and drive consensus regarding ownership structures, technical decisions, and functional requirements
• Perform other duties as assigned

Paralegal

Senior Scrum Master

Senior Business Intelligence Analyst

Business Intelligence Analyst

ServiceNow Platform Administrator

Oracle Fusion Incentive Compensation Consultant