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Field Service Engineer – Medical Imaging
CMS Imaging Inc. Install, maintain, troubleshoot, and repair medical imaging and X-ray equipment .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in installing, maintaining, and troubleshooting medical imaging and X-ray equipment, with a strong focus on customer service and compliance with safety regulations. Proficient in electronic troubleshooting, preventive maintenance, and quality control procedures in clinical environments.
Highest-signal resume keywords
Medical Imaging Equipment ServiceElectronic Troubleshooting and RepairPreventive Maintenance and CalibrationCustomer Service and Relationship ManagementCompliance with OSHA and FDA Regulations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Imaging InstallationX-Ray Equipment RepairElectronic TroubleshootingPreventive Maintenance ProceduresRadiation CalibrationTechnical TrainingCircuit Board KnowledgeHigh-Voltage Electrical SystemsQuality Control ProceduresClinical Imaging Applications
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationCritical ThinkingProblem-SolvingAbility to Work Independently
Tools & Technologies
Personal Radiation Monitoring EquipmentRigging and Material-Handling Equipment
Certifications & Qualifications
Valid Driver's LicenseSuccessful Criminal Background Verification
Industry Keywords
Medical ImagingX-Ray EquipmentCustomer SupportService Contract OpportunitiesFDA Form 2579
Tech Stack
Tools & technologiesAssemblyRay
About the role
Key responsibilities & impact- Install, maintain, troubleshoot, and repair medical imaging and X-ray equipment
- Travel throughout the Southeast to support customer service and installation needs
- Evaluate, troubleshoot, and complete assigned service calls efficiently and accurately
- Maintain customer satisfaction on billed, warranty, and contract service calls
- Represent CMS Imaging professionally with a positive attitude
- Complete service, quality, expense, overtime, regulatory, and documentation reports
- Obtain customer acknowledgment and signatures on completed service documentation
- Follow up with customers within 48 hours of completed service visits
- Coordinate with Customer Support Representatives and Service Dispatch regarding repair parts and logistics
- Verify repair part ordering and delivery status
- Perform complete installations of X-ray and medical imaging systems
- Assist with equipment transport, assembly, and setup
- Complete FDA Form 2579
- Safely operate rigging and material-handling equipment
- Perform radiation calibrations and quality control procedures
- Participate in site planning, preventive maintenance inspections, and technical training
- Support and mentor fellow team members
- Support CMS Imaging sales initiatives, including service contract opportunities
- Provide on-site technical support in clinical environments when required
Requirements
What you’ll need- Five (5) years of field service experience in Medical Imaging preferred
- Manufacturer training in medical imaging equipment preferred
- Completion of an approved X-Ray or Medical Imaging technical program
- Electronics degree or equivalent combination of education and experience
- Knowledge of medical imaging and X-ray equipment service and installation
- Electronic troubleshooting and repair skills
- Knowledge of circuit boards, processors, and computer hardware/software
- Knowledge of preventive maintenance and calibration procedures
- Knowledge of clinical imaging applications
- Customer service and relationship management skills
- Strong verbal and written communication skills
- Critical thinking and problem-solving abilities
- Ability to work independently and manage priorities effectively
- Valid Driver's License
- Successful Criminal Background Verification
- Personal vehicle meeting company requirements
- Ability to work with high-voltage electrical systems, including 208V to 480V three-phase AC power
- Ability to properly utilize personal radiation monitoring equipment
- Compliance with OSHA, DHEC, FDA, and company safety requirements
Benefits
Comp & perks- Equal Employment Opportunity and non-discrimination commitment
- Supportive team environment with opportunities to support and mentor fellow team members
- Technical training opportunities
- Opportunities to participate in equipment installations, site planning, preventive maintenance inspections, and technical training
- Service contract and sales initiative opportunities