CMTS LLC

Support Engineer

• Provide daily technical help desk support to Airport Development Group personnel
• Respond to incoming service requests, emails, technical issues, and system-related incidents
• Diagnose, troubleshoot, and resolve hardware, software, network connectivity, and operating system issues
• Analyze production outages and technical incidents, determine severity and operational impact, document findings, and coordinate timely resolutions
• Create, manage, update, and track IT service requests using Freshdesk, ServiceNow, and other ticketing systems
• Coordinate employee onboarding and offboarding, including workstation preparation, computer configuration, equipment deployment, user access requests, and equipment recovery
• Install, configure, maintain, and troubleshoot Windows 10 and Windows 11 operating systems
• Provide technical support for Microsoft Office and Microsoft 365 applications
• Diagnose and resolve PC hardware issues involving motherboards, memory, storage devices, power supplies, and other components
• Troubleshoot LAN/WAN connectivity, wireless networks, VPN connections, IP address conflicts, and common network infrastructure issues
• Support installation, replacement, configuration, maintenance, and relocation of IT hardware and software throughout airport facilities
• Coordinate workstation deployments and employee relocations across multiple airport-campus locations
• Provide on-site technical assistance during department-sponsored events, meetings, and operational activities
• Conduct computer orientation sessions and provide technical training to newly hired personnel and department staff
• Maintain technical documentation, service ticket records, equipment information, and troubleshooting procedures
• Communicate service request status, unresolved incidents, and technical recommendations to management, end users, and IT personnel
• Assist with data coordination, conversion projects, and other IT-related operational initiatives
• Collaborate with internal departments, technical teams, and airport personnel to maintain effective IT service delivery
• Perform additional technical support duties and work alternative shifts as required

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IT Technical Support I