Auto Physical Damage Director

CNA Insurance

. Lead the work activities of claims professionals and claims managers .

Posted 10/8/2026full-timeUnited StatesLead💰 $97,000 - $189,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in claims management, including leading teams, developing training initiatives, and ensuring compliance with regulatory requirements. Proficient in using data analytics to enhance operational effectiveness and improve customer experience.

Highest-signal resume keywords

Claims ManagementData AnalyticsTeam LeadershipInsurance Industry KnowledgeRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ResolutionInvestigation TechniquesBusiness Management AcumenClaims PrinciplesAuto Physical Damage ExpertiseAuto Bodily Injury KnowledgePerformance MonitoringProcess DevelopmentQuality AssuranceProductivity Management

Soft Skills

CoachingCommunicationEmployee EngagementCollaborationPerformance Management

Tools & Technologies

Microsoft Office SuiteBusiness-Related Software

Certifications & Qualifications

Applicable CertificationsProfessional Designations

Industry Keywords

Insurance IndustryCommercial Insurance LawsClaims PracticesRegulatory RequirementsCustomer Service Standards

About the role

Key responsibilities & impact

Lead the work activities of claims professionals and claims managers
Set and communicate expectations, provide direction and coaching, facilitate training and development, manage employee performance, and contribute to employee engagement
Drive productivity, manage expenses, ensure appropriate vendor use, oversee and authorize claim resolution strategies, and ensure quality and customer service standards
Hold the team accountable for high-quality and timely claim service
Develop service initiatives, processes and training to improve customer experience
Oversee claim file engagement, monitor quality dashboards, provide feedback, and address training needs across multiple teams
Use data analytics to monitor team performance and develop strategies to improve operational effectiveness
Manage department and claims expenses by achieving productivity, efficiency and quality targets
Develop and maintain collaborative partnerships with internal and external resources
Communicate information through team meetings, 1:1 discussions, leadership messages, and process documentation
Participate with senior leadership in developing, implementing and reinforcing claim handling protocols, business strategies and objectives
Oversee compliance with state and local regulatory requirements
Report to the VP, Field Liability
May participate in special projects and perform additional duties as assigned

Requirements

What you’ll need

Bachelor’s degree with Master’s preferred or equivalent experience
Typically a minimum of ten years of related work experience
Three years of management experience preferred, including leading leaders
Background in auto physical damage strongly preferred
Additional auto bodily injury experience considered a plus
Applicable certifications or professional designations preferred
Thorough knowledge of the insurance industry and the organization's products, policies and procedures
Advanced technical expertise and business management acumen
Investigation and claims resolution experience
Expert knowledge of claims principles, practices and procedures
Ability to recruit, lead, coach, develop and retain claims professionals and/or managers
Knowledge of Microsoft Office Suite and other business-related software
Knowledge of commercial insurance laws, regulations or trends for the line of business

Benefits

Comp & perks

Comprehensive and competitive benefits package
Benefits supporting employees' and family members' physical, financial, emotional and social wellbeing goals
Flexible, hybrid work schedule
Reasonable accommodations for qualified individuals with disabilities