CNA Insurance

Human Resources

• Serve as the primary HR point of contact for choir directors and staff
• Manage employee-relations issues, member-relations escalations, and sensitive conversations
• Support performance management, coaching, corrective action, and terminations
• Maintain personnel files and documentation
• Monitor multi-state labor law and payroll compliance
• Oversee compliance training and required postings
• Manage workers' compensation cases and leave programs, including FMLA, disability, and maternity leave
• Provide regular compliance and payroll reports to leadership
• Coordinate hiring and onboarding with the managed HR/payroll provider
• Manage background checks and required employment documentation
• Lead onboarding and training for new employees
• Partner with the managed payroll provider on payroll processing and compliance
• Coordinate payroll garnishments and PTO/sick-time tracking
• Support benefits administration and employee questions
• Build practical HR processes, policies, and documentation
• Support organizational design, role clarity, and communication standards
• Help strengthen culture, consistency, and the member experience across all choirs

Manager, Human Resources – Employee Relations

Director

• Directly handle and overall manage the most complex, highest-exposure claims in the Mass Tort Claims Unit
• Handle claims involving social media/AI addiction, sexual abuse and molestation, pollution/environmental issues, toxic chemical exposures, multi-claimant product exposures, talc, PFAS/AFFF, and claims affecting multiple policy periods
• Assess coverage obligations, analyze policy language, and prepare written coverage determinations
• Manage complex commercial claims, including investigations, coverage determinations, resolution strategies, risk transfer, negotiations, and litigation management
• Set and manage timely and adequate reserves
• Develop, own, and execute claim resolution strategies, including complex settlements, litigation management, and payment authorization
• Coordinate, lead, and execute agreed-upon strategies independently
• Present high-exposure matters to senior leadership, counsel, and others
• Maintain subject matter expertise and compliance with state/local regulatory requirements
• Mentor, guide, develop, and train less experienced Claim Professionals
• Assist with special projects as needed

Complex Claims Consulting Director – Mass Tort Unit

Actuary

• Lead identification, evaluation, and implementation of AI-enabled actuarial solutions
• Advance adoption of artificial intelligence, advanced analytics, automation, and cloud-based technologies within the actuarial organization
• Work with senior management to develop and execute the Actuarial AI Strategy
• Drive innovation through thought leadership and practical implementation of AI-enabled actuarial solutions
• Build relationships with peers, business partners, and leaders across functions
• Monitor emerging AI capabilities, actuarial workflows, operational effectiveness, and analytical opportunities
• Partner with actuarial, underwriting, claims, finance, data, and technology teams to create measurable business value
• Participate in developing and implementing actuarial policies, business strategies, and goals
• Promote AI adoption, education, and change management through best practices, reusable solutions, and coaching
• Stay current on actuarial, technology, artificial intelligence, and insurance industry developments
• Report to an AVP or above
• Perform additional duties as assigned

Actuarial AI Transformation Consulting Director

Claims Specialist

• Manage an inventory of moderate to high complexity and exposure commercial claims in the Commercial Auto line of business
• Verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits
• Provide customer service to insureds, claimants and business partners while meeting quality and cycle time standards
• Verify coverage and establish timely and adequate reserves by reviewing and interpreting policy language
• Partner with coverage counsel on complex matters and estimate potential claim valuation
• Conduct focused investigations to determine compensability, liability and covered damages
• Gather pertinent information, take recorded statements, and work with experts and other parties to verify claim facts
• Establish and maintain relationships with internal and external work partners, suppliers and experts
• Determine liability and compensability, negotiate settlements, and escalate matters to management as appropriate
• Identify subrogation, salvage and potential fraud opportunities and make referrals to Recovery or SIU resources
• Maintain proper documentation and issue appropriate claim disbursements
• Maintain compliance with state and local regulatory requirements and stay current on commercial insurance laws, regulations and trends
• May mentor or coach less experienced claim professionals
• May perform additional duties as assigned

Commercial Auto Claims Specialist

• Investigate commercial property claims in the field, generally involving moderate to high complexity and $20,000-$250,000 loss exposure
• Inspect loss sites and utilize experts when needed
• Review coverages, determine liability and compensability, and interpret and communicate coverage and denials
• Prepare estimates, diagrams, inspection reports and upload photos using company systems and guidelines
• Set activities and reserves, authorize payments within authority, and ensure issuance of disbursements while managing loss costs and expenses
• Coordinate investigations and evaluate claims and suits through contact with insureds, claimants, business partners, witnesses and experts
• Seek early resolution opportunities and negotiate complex settlement packages
• Partner with attorneys, account representatives, agents, underwriters and insureds to develop strategies for timely and cost-effective resolution
• Identify recovery and fraud potential and coordinate with subrogation, salvage, Recovery and SIU units
• Accurately record claim circumstances and other business-relevant information
• Provide guidance and assistance to other claims staff and functional areas
• Keep current on state/territory regulations, issues, industry activity and trends
• Report to a Manager or Director

Outside Claims Representative

Underwriter

• Underwrite risks in a book of business within specific authority limits
• Review applications and financial requirements for complex risks and determine risk acceptability
• Determine additional evidence of insurability and appropriate underwriting strategy
• Set pricing based on financial and competitive analysis and compliance requirements
• Prepare quotes and answer questions from agencies, policyholders and external contacts
• Escalate issues to management with proposed solutions
• Negotiate with agents to achieve positive and profitable outcomes
• Notify agencies of adverse underwriting decisions, rate appeals, requirements, statuses and declinations
• Analyze the quality, quantity and profitability of underwritten risks and prepare management reports
• Market products and services through agencies and brokerage partners and conduct field visits
• Develop and maintain agency and broker relationships
• Guide and assist other underwriters and functional areas, including cross-sell opportunities
• Monitor state and territory issues, regulations, industry activity and trends
• Use advanced functionality in CNA systems for day-to-day activities
• Work with senior underwriters or management on risks exceeding authority or requiring special handling

Underwriting Specialist, Small Business

Risk

• Support and develop Risk Control strategies that positively impact profitability and Global Property Organization goals
• Build partnerships with Technology, Manufacturing, Life Science and Small Business leaders
• Develop and maintain risk assessment technical guidance for fire, special hazards and human element programs
• Align strategies with organizational goals, codes and standards
• Serve as strategic partner to Marketing and Client Service leadership and teams
• Develop custom deliverables and analyze risk control strengths and weaknesses
• Partner with Property Learning and Development and Quality Assurance on organizational learning, development, mentorship and industry expertise
• Develop and maintain relationships with internal and external business partners
• Shape new industry relationships and serve as a known expert among Risk Control staff, CNA and industry partners
• Perform additional duties as assigned

Risk Control Product Consulting Director, Fire and Special Hazards

• Manage an inventory of low to moderate complexity and exposure commercial claims
• Verify policy coverage, gather necessary information, maintain file documentation and authorize disbursements within authority limits
• Interact professionally with insureds, claimants and business partners to support customer satisfaction and meet quality and cycle time standards
• Provide regular, timely updates and respond to inquiries and requests for information
• Verify coverage and establish timely and adequate reserves by reviewing policy language and estimating potential claim valuation
• Conduct investigations, take recorded statements and work with experts to determine liability and compensability
• Collaborate with internal and external partners, suppliers and experts to facilitate best claim outcomes
• Negotiate settlements and escalate claims to management as appropriate
• Manage expenses through timely and accurate claim resolution and resource oversight
• Identify subrogation, salvage and potential fraud opportunities and make appropriate referrals
• Maintain compliance with state and local regulatory requirements
• Perform additional duties as assigned

Workers Compensation Claims Representative

• Manage the most complex liability construction defect claims
• Investigate claims, including coverage defenses, liability and damages exposures
• Determine whether major claims should be settled or litigated and implement resolution strategies
• Manage loss costs, claim expenses and reserves on major claims
• Direct investigative activity and litigation on major claims
• Consult and collaborate with staff counsel or panel attorneys on discovery and litigation strategy
• Negotiate complex settlement packages
• Participate in developing and implementing claims policy and business strategy
• Identify ways to reduce inefficiencies in claims processes
• Communicate exposures to senior claims management and internal business partners
• Monitor state/territory regulations, industry activity and trends
• Mentor less experienced claims staff and contribute to claim training
• Lead special claims projects and presentations
• Identify trends in complex claims and settlement strategies and communicate them to senior management

Claims Consulting Director – Liability, Construction Defect

• Perform underwriting analysis and documentation to determine risk acceptability for renewal and new business within assigned authority
• Handle endorsement requests within delegated authority and refer exceptions to underwriters with recommended action
• Engage agencies to clarify endorsement intent or obtain missing information
• Handle assigned renewal books and triage renewal applications/specifications
• Liaise within the branch and across CNA to resolve billing, collections, risk control, underwriting guidance, line-of-business, and underwriting-services issues
• Document assigned files for completeness, compliance, and quality
• Execute advanced pricing strategies and document pricing rationale
• Complete quote proposals and negotiate with external partners within assigned authority
• Serve as first-line contact for producers/customers and identify upsell or account-rounding opportunities
• Assist in marketing products and services through external partners and make field visits
• Serve as a systems and workflow resource, trainer, problem solver, coach, and feedback conduit
• Keep current on line-of-business strategy, state/territory issues, regulations, and trends

Underwriting Associate – Life Sciences

Technician

• Perform routine processing of the least complex claims following established procedures
• Receive new claim notices, confirm coverage, verify applicability and establish claim files
• Review routine claims using preset procedures to determine claim resolution
• Collaborate with insureds, claimants, and repair or replacement suppliers on routine matters
• Verify accuracy and validity of bills and estimates
• Obtain backup documentation to substantiate claims
• Identify depreciation or subrogation potential in first-party claims
• Utilize medical and pharmaceutical fee schedules in workers’ compensation claims
• Maintain files and prepare standard statistical reports
• Assist with training other Claims Technicians and special project work
• Update claims systems

Workers Compensation Claims Technician

Payroll

• Serve as a primary point of contact for payroll clients and their employees
• Respond to incoming calls, emails, and support tickets
• Assist with questions regarding paychecks, direct deposits, taxes, deductions, timekeeping, paid time off, employee access, and payroll documents
• Help employees navigate the payroll system, mobile application, onboarding process, and self-service tools
• Follow requests through completion and keep clients informed
• Research and resolve payroll discrepancies involving earnings, hours, deductions, taxes, benefits, garnishments, and direct deposits
• Triage issues based on urgency, payroll deadlines, financial impact, and employee impact
• Resolve routine matters and escalate complex issues to internal teams or vendors
• Assist with corrections, manual checks, voids, reissues, reversals, and off-cycle payroll requests
• Document research, actions taken, and final resolutions
• Identify recurring problems and recommend process improvements
• Support clients through payroll preparation, processing, and post-payroll review
• Review payroll changes and documentation for accuracy and completeness
• Assist with new hires, terminations, compensation changes, deductions, benefits, tax changes, and direct deposit updates
• Monitor open items and confirm required changes before payroll finalization
• Assist with payroll reports, general ledger questions, time and attendance, electronic onboarding, and related payroll services
• Coordinate with payroll processors to ensure requests are handled accurately and on time
• Maintain accurate records in ticketing and payroll systems
• Monitor tickets, due dates, aging, and client follow-ups
• Prioritize urgent matters that could delay payroll or affect employee pay
• Communicate timing, required information, and next steps
• Follow up on open matters until fully resolved
• Maintain confidentiality of payroll, employee, banking, and personal information
• Meet service targets including first ticket response within 4 business hours, 80% resolution within 3 business days, implementation timelines, and client satisfaction of 90% or higher