Bilingual Underwriting Operations Associate, 12 M Contract

CNA Insurance

. Performs initial underwriting analysis and documentation, including summarizing insured operations and running initial pricing analysis .

Posted 11/11/2026full-timeToronto • CanadaMid-Level💰 CA$26 - CA$33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Property and Casualty Underwriting, including policy processing and documentation, while effectively managing account documentation and customer interactions. Strong analytical, time management, and communication skills are essential for coordinating account processing and servicing.

Highest-signal resume keywords

Property And Casualty UnderwritingPolicy Processing ProceduresAccount Documentation ManagementCustomer Service ExperienceMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Underwriting AnalysisPricing AnalysisAccount Information GatheringRenewal PreparationAnalytical Skills

Soft Skills

Time ManagementCommunication SkillsCoaching AbilityIndependent WorkCustomer Interaction

Tools & Technologies

Microsoft Office SuiteAI-Enabled Technologies

Industry Keywords

Insurance ProductsEndorsement ReferralAccount ProcessingUpsellingRenewal Meetings

About the role

Key responsibilities & impact

Performs initial underwriting analysis and documentation, including summarizing insured operations and running initial pricing analysis
Handles endorsement referral requests by analyzing and resolving referrals, making recommendations, and engaging agencies for clarification or missing information
Establishes support needs for new and renewal policies and gathers relevant account information to quote or issue policies
Analyzes account-specific information and summarizes findings for Underwriter review
Liaises between the field and processing centers to support timely account setup, clearing, rating, issuance, and renewal preparation
Coordinates account processing and servicing
Leads pre-renewal meetings and builds renewal schedules of key activities
Prepares and executes underwriting and pricing exhibits, including updated exposures, rating and pricing worksheets, and account information
Manages account documentation and ensures file completeness and quality
Communicates with external producers and customers as the first-line contact on account-related matters
Identifies opportunities for upselling or account rounding

Requirements

What you’ll need

High school diploma, GED or equivalent experience
Bachelor's degree preferred
Typically a minimum of three years of related work experience in an office environment
Knowledge of Property and Casualty underwriting including insurance products, policy processing procedures and documentation
Strong time management, analytical and communications skills
Demonstrated ability to work independently on multiple tasks
Strong capability to advise and coach others
Demonstrated customer service experience and ability to interact with a wide variety of people daily in person, via telephone and email
Strong knowledge of Microsoft Office Suite and other enterprise business tools
Responsible use of AI-enabled technologies such as Copilot or similar in accordance with company policies

Benefits

Comp & perks

Eligibility for additional incentives
Equal employment opportunities
Accommodation during the hiring process or upon hire