Claims Consultant – Construction Defect

CNA Insurance

. Manage highly complex commercial claims nationwide across multiple lines of business .

Posted 11/6/2026full-timeUnited StatesSeniorLead💰 $102,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced expertise in managing complex commercial claims, including negotiation, investigation, and resolution strategies. Proficient in analyzing claims data and presenting findings to stakeholders while ensuring compliance with industry regulations.

Highest-signal resume keywords

Claims ManagementInsurance Adjuster LicenseNegotiation SkillsAnalytical SkillsClaims Resolution Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationCoverage AnalysisLitigation StrategyCost-Benefit AnalysisClaims Reporting

Soft Skills

Communication SkillsPresentation SkillsProblem-Solving Skills

Tools & Technologies

Microsoft Office SuiteBusiness-Related Software

Certifications & Qualifications

Insurance Adjuster License

Industry Keywords

Commercial General LiabilityErrors and Omissions PoliciesSubrogationSalvageRegulatory Compliance

About the role

Key responsibilities & impact

Manage highly complex commercial claims nationwide across multiple lines of business
Coordinate claim investigation and resolution activities under commercial general liability and errors and omissions policies
Manage investigations involving coverage, liability, compensability and damages
Determine whether major claims should be settled or litigated and implement resolution strategies
Manage investigative activity and litigation, post reserves, and coordinate discovery and litigation strategy
Negotiate complex settlement packages and authorize payments within authority limits
Coordinate third-party recovery with the subrogation/salvage unit
Recommend claims processes and resolution strategies to management
Analyze claims activities and prepare and present reports to management, internal business partners and clients
Work with attorneys, account representatives, agents, doctors and insureds on complex claims
Monitor state and territory regulations, industry activity and trends
Provide guidance to less experienced claims staff and other functional areas
Ensure claim data accurately reflects claim circumstances and business-relevant information

Requirements

What you’ll need

Bachelor's Degree or equivalent experience
Typically a minimum of eight years of relevant experience, preferably in a legal or claim handling environment
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable
Advanced technical and product-specific expertise in claims resolution and insurance principles, practices and procedures
Strong communication, negotiation and presentation skills
Advanced analytical and problem-solving skills
Knowledge of Microsoft Office Suite and other business-related software
Ability to evaluate claims based on cost-benefit analysis
Ability to comprehend complex claim facts and articulate analyses in presentations and internal reports

Benefits

Comp & perks

Flexible, hybrid work schedule
Comprehensive and competitive benefits package
Benefits supporting physical, financial, emotional and social wellbeing for employees and family members
Reasonable accommodations for qualified individuals with disabilities
Professional designations are a plus (e.g. CPCU)