Claims Consulting Director – Liability, Construction Defect

CNA Insurance

. Manage the most complex liability construction defect claims .

Posted 9/17/2026full-timeLake Mary • California • United StatesLead💰 $97,000 - $189,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in managing complex liability construction defect claims, including investigation, negotiation, and resolution strategies. Proficient in analyzing claims processes and communicating effectively with senior management and internal partners.

Highest-signal resume keywords

Claims ManagementNegotiation SkillsClaims Resolution ExpertiseAnalytical Problem SolvingProject Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims InvestigationLiability AnalysisSettlement NegotiationClaims Policy DevelopmentLoss Cost ManagementClaims Expense ManagementRegulatory MonitoringClaims TrainingPresentation SkillsInsurance Principles

Soft Skills

Communication SkillsIndependent JudgmentMentoringCollaboration

Tools & Technologies

Microsoft Office SuiteBusiness-Related Software

Certifications & Qualifications

Professional Designations

Industry Keywords

Construction Defect ClaimsClaims ProcessesInsurance PracticesLitigation StrategyClaims Exposures

About the role

Key responsibilities & impact

Manage the most complex liability construction defect claims
Investigate claims, including coverage defenses, liability and damages exposures
Determine whether major claims should be settled or litigated and implement resolution strategies
Manage loss costs, claim expenses and reserves on major claims
Direct investigative activity and litigation on major claims
Consult and collaborate with staff counsel or panel attorneys on discovery and litigation strategy
Negotiate complex settlement packages
Participate in developing and implementing claims policy and business strategy
Identify ways to reduce inefficiencies in claims processes
Communicate exposures to senior claims management and internal business partners
Monitor state/territory regulations, industry activity and trends
Mentor less experienced claims staff and contribute to claim training
Lead special claims projects and presentations
Identify trends in complex claims and settlement strategies and communicate them to senior management

Requirements

What you’ll need

Bachelor's degree or equivalent experience
Typically a minimum 10 years claims experience with proven track record of success
Highest level of technical and product specific expertise, claims resolution skill and knowledge of insurance and claims principles, practices and procedures
Excellent communication, negotiation and presentation skills
Excellent analytical and problem solving skills
Ability to manage multiple projects
Ability to exercise independent judgment in ambiguous situations
Knowledge of Microsoft Office Suite and other business-related software and company systems
Ability to articulate complex claim facts, issues and analyses in concise presentations and internal reports
Professional designations preferred

Benefits

Comp & perks

Comprehensive and competitive benefits package
Benefits supporting physical, financial, emotional and social wellbeing goals
Flexible, hybrid work schedule