Claims Consulting Director – Liability Construction Defect

CNA Insurance

. Manage the most complex liability construction defect claims .

Posted 11/6/2026full-timeUnited StatesLead💰 $97,000 - $189,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in managing complex liability construction defect claims, including negotiation, litigation strategy, and claims resolution. Proven ability to mentor staff, communicate effectively with senior management, and implement efficient claims processes.

Highest-signal resume keywords

Claims ManagementNegotiation SkillsClaims Resolution ExpertiseAnalytical Problem-SolvingProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationLitigation StrategyCoverage DefensesLoss Cost ManagementSettlement NegotiationClaims Policy DevelopmentInsurance PrinciplesClaims Processes OptimizationIndependent JudgmentComplex Claims Analysis

Soft Skills

Communication SkillsPresentation SkillsMentoringCollaborationIndependent Judgment

Tools & Technologies

Microsoft Office SuiteBusiness-Related SoftwareCompany Systems

Certifications & Qualifications

Professional Designations

Industry Keywords

Liability ClaimsConstruction Defect ClaimsClaims ExpensesState RegulationsIndustry Trends

About the role

Key responsibilities & impact

Manage the most complex liability construction defect claims
Lead complex claim investigations, including coverage defenses, liability and damages exposures
Determine whether major claims should be settled or litigated and implement resolution strategies
Manage loss costs and claim expenses on major claims
Direct investigative activity and litigation; ensure adequate and timely reserves
Consult and collaborate with staff counsel or panel attorneys on discovery and litigation strategy
Direct and participate in negotiating complex settlement packages
Recommend and participate in developing and implementing claims policy and business strategy
Identify ways to reduce inefficiencies in claims processes
Communicate exposures to senior claims management and internal business partners
Monitor state/territory regulations, industry activity and trends
Represent the company in industry trade groups or external events when needed
Mentor less experienced claims staff and contribute to claim training
Lead special claims projects and presentations
Identify trends in complex claims and settlement strategies and communicate them to senior management

Requirements

What you’ll need

Bachelor's degree or equivalent experience
Typically a minimum of 10 years claims experience with proven track record of success
Highest level of technical and product-specific expertise in claims resolution and insurance principles, practices and procedures
Excellent communication, negotiation and presentation skills
Excellent analytical and problem-solving skills
Ability to manage multiple projects
Ability to exercise independent judgment in ambiguous situations
Knowledge of Microsoft Office Suite and other business-related software and company systems
Ability to articulate complex claim facts, issues and analyses concisely
Professional designations preferred

Benefits

Comp & perks

Comprehensive and competitive benefits package
Benefits supporting employees’ and family members’ physical, financial, emotional and social wellbeing goals
Flexible, hybrid work schedule