Claims Operations Technician

CNA Insurance

. Process non-technical claim duties accurately and timely under general supervision .

Posted 11/9/2026full-timeUnited StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in Property and Casualty insurance processes, including claim processing, data entry, and financial transactions. Exhibits strong organizational, communication, and customer service skills while navigating multiple systems to ensure accurate and timely claim management.

Highest-signal resume keywords

Property And Casualty Insurance KnowledgeData Entry SkillsFinancial Transaction ProcessingMicrosoft Office Suite ProficiencyClaim Processing Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claim ProcessingData EntryFinancial TransactionsRegulatory Forms CompletionClaim File Data ManagementMedical-Only Claims ProcessingReport ReconciliationCoverage VerificationSpecial Projects ExecutionOffice Operations

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsCustomer Service SkillsAttention To Detail

Tools & Technologies

Property And Casualty Claim SystemsBusiness-Related Software

Industry Keywords

Insurance ProductsClaim AdjustingUnderwriting CollaborationClaim Support InformationProcedural Questions

About the role

Key responsibilities & impact

Process non-technical claim duties accurately and timely under general supervision
Complete regulatory forms and provide information to claim adjusting staff from regulatory websites
Enter and correct claim-file data using multiple Property and Casualty claim systems
Perform financial transactions including bill payments, payment transfers, and cashier processing
Collaborate with underwriting, insureds, claimants, providers, vendors, and claim adjusters to obtain and provide claim-support information
Complete form letters and documents according to procedures
Receive new claim notices, confirm coverage, and verify coverage applicability as needed
Serve as a day-to-day resource for procedural and process questions
Review and reconcile reports for claim-related data and financial transactions
Perform routine processing on medical-only claims within designated authority and jurisdictional parameters
Complete special projects as necessary

Requirements

What you’ll need

High school diploma, GED or equivalent experience
Some college preferred
Typically a minimum of one to three years’ experience in office operations preferred
One to two years’ experience in Property and Casualty line of business preferred
Ability to navigate multiple system applications
Knowledge of P&C insurance products and services
Ability to produce high quality outcomes in a highly productive environment
Ability to evaluate information within a claim file to execute various tasks
Strong data entry skills and attention to detail
Good verbal and written communication skills
Good organizational and follow-up skills
Good listening and customer service skills
Ability to work independently
Ability to make sound judgments based on available information
Knowledge of Microsoft Office Suite and other business-related software

Benefits

Comp & perks

Comprehensive and competitive benefits package
Benefits supporting employees and family members’ physical, financial, emotional and social wellbeing goals
Reasonable accommodations for qualified individuals with disabilities in the recruitment process