Commercial Auto Claims Specialist

CNA Insurance

. Manage an inventory of moderate to high complexity and exposure commercial claims in the Commercial Auto line of business .

Posted 9/29/2026full-timeUnited StatesMid-LevelSenior💰 $54,000 - $103,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing commercial claims, including verifying policy coverage, conducting investigations, and negotiating settlements. Proficient in maintaining compliance with insurance regulations and developing collaborative relationships with stakeholders.

Highest-signal resume keywords

Commercial Claims ManagementInsurance Adjuster LicenseInvestigative ExperienceNegotiation SkillsRegulatory Compliance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claim HandlingPolicy Language InterpretationCoverage VerificationClaims Resolution StrategiesCompensability DeterminationDocumentation MaintenanceSubrogation IdentificationFraud InvestigationAnalytical MindsetTime Management

Soft Skills

Verbal CommunicationWritten CommunicationCollaborative Relationship BuildingIndependent JudgementProblem Solving

Tools & Technologies

Microsoft Office SuiteBusiness-Related Software

Certifications & Qualifications

Insurance Adjuster License

Industry Keywords

Commercial Auto InsuranceInsurance IndustryClaim PracticesRegulatory RequirementsCNA Claim Training Program

About the role

Key responsibilities & impact

Manage an inventory of moderate to high complexity and exposure commercial claims in the Commercial Auto line of business
Verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits
Provide customer service to insureds, claimants and business partners while meeting quality and cycle time standards
Verify coverage and establish timely and adequate reserves by reviewing and interpreting policy language
Partner with coverage counsel on complex matters and estimate potential claim valuation
Conduct focused investigations to determine compensability, liability and covered damages
Gather pertinent information, take recorded statements, and work with experts and other parties to verify claim facts
Establish and maintain relationships with internal and external work partners, suppliers and experts
Determine liability and compensability, negotiate settlements, and escalate matters to management as appropriate
Identify subrogation, salvage and potential fraud opportunities and make referrals to Recovery or SIU resources
Maintain proper documentation and issue appropriate claim disbursements
Maintain compliance with state and local regulatory requirements and stay current on commercial insurance laws, regulations and trends
May mentor or coach less experienced claim professionals
May perform additional duties as assigned

Requirements

What you’ll need

Bachelor's Degree or equivalent experience
Typically a minimum four years of relevant experience, preferably in claim handling
Candidates who have successfully completed the CNA Claim Training Program may be considered after 2 years of claim handling experience
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable
Solid working knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices
Solid verbal and written communication skills
Ability to develop collaborative business relationships with internal and external work partners
Ability to exercise independent judgement, solve moderately complex problems and make sound business decisions
Demonstrated investigative experience with an analytical mindset and critical thinking skills
Strong work ethic, time management and organizational skills
Ability to manage multiple priorities in a fast-paced, collaborative environment
Developing ability to negotiate low to moderately complex settlements
Adaptability to a changing environment
Knowledge of Microsoft Office Suite and ability to learn business-related software
Ability to value diverse opinions and ideas

Benefits

Comp & perks

Flexible, hybrid schedule working 2 days per week from one of the listed CNA office locations
Comprehensive and competitive benefits package
Benefits supporting employees’ and family members’ physical, financial, emotional and social wellbeing goals